Nordic Airlines Customer Service Specialist
1 tydzień temu
Cross Border Talents represents a top Nordic 5-star airline, offering opportunities for customer service professionals to enhance their skills in the travel sector.
Salary and BenefitsWe offer a competitive salary of 9,550 PLN gross/month, along with private medical care (Luxmed), group insurance, sports & leisure program, social events, international environment, and celebrations.
Job DescriptionAs a Customer Support Advisor, you will be assisting travelers navigate everything from booking tickets to arranging special requests. You'll work in our vibrant Warsaw office with the opportunity to switch to a hybrid model after 3-6 months.
- Danish Expertise: Assist customers with bookings, cancellations, refunds, and flight changes through calls and chats in Danish.
- Customer Care: Handle special requests, such as wheelchair assistance, pet travel, and other unique needs to make each journey seamless.
- Advisor Extraordinaire: Provide information on flights, ticket policies, fares, and services, contributing to a top-notch customer experience.
- Payment and Purchase Help: Guide customers through ticket purchases and payment options.
- Travel Troubleshooting: Support customers experiencing travel challenges, ensuring they get the help they need when they need it.
You will require strong communication skills, fluency in Danish (C1) and good command of English (B2), as well as confidence using MS Office and general computer tools.
- Language Proficiency: Fluent Danish (C1) and good command of English (B2) for seamless communication.
- Tech Skills: Confident with MS Office and general computer tools.
- Customer Passion: Positive attitude, strong communication skills, and a knack for helping people.
- Experience Advantage: Previous customer service experience and familiarity with CRM tools are a plus.
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Katowice, Silesia, Polska Cross Border Talents Pełny etatJob OverviewA dynamic Customer Service Representative is sought to join our vibrant Warsaw office, representing a top Nordic 5-star airline and enhancing your customer service skills in the travel sector.About the RoleThis full-time position involves assisting travelers navigate everything from booking tickets to arranging special requests through calls and...
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