Nordic Airlines Customer Service Specialist

1 tydzień temu


Katowice, Silesia, Polska Cross Border Talents Pełny etat
Company Overview

Cross Border Talents represents a top Nordic 5-star airline, offering opportunities for customer service professionals to enhance their skills in the travel sector.

Salary and Benefits

We offer a competitive salary of 9,550 PLN gross/month, along with private medical care (Luxmed), group insurance, sports & leisure program, social events, international environment, and celebrations.

Job Description

As a Customer Support Advisor, you will be assisting travelers navigate everything from booking tickets to arranging special requests. You'll work in our vibrant Warsaw office with the opportunity to switch to a hybrid model after 3-6 months.

  • Danish Expertise: Assist customers with bookings, cancellations, refunds, and flight changes through calls and chats in Danish.
  • Customer Care: Handle special requests, such as wheelchair assistance, pet travel, and other unique needs to make each journey seamless.
  • Advisor Extraordinaire: Provide information on flights, ticket policies, fares, and services, contributing to a top-notch customer experience.
  • Payment and Purchase Help: Guide customers through ticket purchases and payment options.
  • Travel Troubleshooting: Support customers experiencing travel challenges, ensuring they get the help they need when they need it.
Required Skills and Qualifications

You will require strong communication skills, fluency in Danish (C1) and good command of English (B2), as well as confidence using MS Office and general computer tools.

  • Language Proficiency: Fluent Danish (C1) and good command of English (B2) for seamless communication.
  • Tech Skills: Confident with MS Office and general computer tools.
  • Customer Passion: Positive attitude, strong communication skills, and a knack for helping people.
  • Experience Advantage: Previous customer service experience and familiarity with CRM tools are a plus.


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