Customer Service and Stock Management Expert

1 tydzień temu

Katowice, Silesia, Polska Genpact Pełny etat

Genpact, a global professional services and solutions firm, is seeking a highly skilled Customer Service and Stock Management Expert to join our team in Katowice. As a Senior Process Associate, you will play a critical role in ensuring exceptional customer service and efficient stock management processes.


Purpose of the Job:


To deliver outstanding customer service, adhere to business strategies, and ensure the relationship with external and internal customers for the order-to-cash process. This includes resolving any issues to achieve service and receivables objectives, ensuring efficiency and high standards of operations, and effectively allocating available stock to customer orders.


Responsibilities:



  • Secure first-time right by mitigating potential risks and ensuring proper stock allocation.
  • Manage daily proactive risk management and related risk mitigation activities.
  • Manage and validate relevant stock allocation actions.
  • Collaborate with Integrated Planning Pillar, Key Account Managers, and Logistics to secure the right stock at the right time.
  • Ensure correct delivery note creation and interface to the warehouse.
  • Perform and validate relevant stock allocation activities.
  • Order confirmation and delivery note creation.
  • Collaborate with other functions on stock management-related questions and improvements.
  • Provide requested services to customers via email and phone.
  • Support Order Management and Claims Management processes.
  • Lead the Continuous Improvement agenda for served customers.
  • Work closely with internal and external teams to address customer queries and respond in a timely manner.

Qualifications We Seek:



  • Bias for action (focus on results and intelligent risk-taking).
  • Team alignment (team player, supports, and respects others).
  • Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise).
  • Growth mindset (placing a fresh emphasis on innovation and having the ambition to grow).
  • Good MS Excel skills.
  • Good knowledge of SAP Customer Facing related transactions and workflows.
  • Good knowledge of financial controls related to Customer Facing processes.
  • Deep knowledge of SAP and Pega systems.
  • Ability to work with various IT applications.
  • Strong analytical skills, including analysis of complex data.

Preferred Qualifications:



  • Problem-solving and decision-making ability.
  • Excellent communication skills, ability to cooperate with internal customers.
  • Fluent Swedish and English, any additional Nordics (Norwegian, Danish, Finnish) will be a plus.
  • Customer service orientation.
  • Very good presentation skills.
  • Strong analytical skills.
  • Ability to work effectively under pressure.
  • University Graduate (min. Bachelor).
  • Required experience in Customer Facing area.

What We Offer:



  • Attractive salary.
  • Stable job offers - employment contract.
  • Work in a multicultural and diverse environment with employees from over 30 countries.
  • Genpact supports professional training and great career development opportunities.
  • Free access to our award-winning learning platform.
  • Benefits such as Insurance, Luxmed, additional vacation days, biking policy.

As an Equal Opportunity Employer, we encourage you to apply to this opening position with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose a photograph with your CV as part of the application process. It is the candidate's absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.


Kindly please see our Privacy Notice for Employment Candidates:



  • Customer Service and Stock Management Specialist

    3 tygodni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Job Title: Customer Service and Stock Management SpecialistGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless...

  • Customer Service and Stock Management Specialist

    3 tygodni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Job Title: Customer Service and Stock Management SpecialistGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500,...

  • Customer Service and Stock Management Specialist

    2 tygodni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and...

  • Customer Service and Stock Management Specialist

    3 tygodni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and...

  • Customer Service Specialist

    2 tygodni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Genpact is a global professional services and solutions firm delivering impactful outcomes that drive business transformation. Our team of experts is united by a shared purpose – to create a world that works better for people. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge,...

  • Customer Service Expert

    3 tygodni temu

    Katowice, Silesia, Polska FedEx Pełny etat

    About the RoleWe are seeking a skilled Customer Service Expert to join our team at FedEx. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers in Europe.Key ResponsibilitiesProvide accurate information and guidance to customers via dedicated chatAdvise customers on how to use FedEx services...

  • Customer Service Expert

    2 tygodni temu

    Katowice, Silesia, Polska FedEx Pełny etat

    About the RoleWe are seeking a highly skilled Customer Service Expert to join our team at FedEx. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers in Europe.Key ResponsibilitiesProvide accurate information and guidance to customers via dedicated chatAdvise customers on how to use FedEx...

  • Customer Service Expert

    1 tydzień temu

    Katowice, Silesia, Polska MÜNZING CHEMIE GmbH Pełny etat

    {"h2": "Customer Service Role Overview", "ul": ["Be the first point of contact for customers, warmly receiving inquiries and assisting with quick problem resolution", "Maintain close communication with various stakeholders in the company", "Enter customer orders into the system and monitor their processing status", "Handle requests for product samples from...

  • Customer Service Representative

    2 tygodni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Job Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Genpact. As a Customer Service Representative, you will be responsible for ensuring the required level of customer service, according to business needs and strategies of Sales, Supply Chain and Finance departments, within cross-functional...

  • Customer Service Representative

    7 dni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Job SummaryGenpact is seeking a highly skilled Customer Service Representative to join our team. As a Senior Process Associate, you will be responsible for ensuring the required level of customer service, according to business needs and strategies of Sales, Supply Chain and Finance departments, within cross-functional teams.Key ResponsibilitiesProvide...

  • Customer Service Representative

    3 tygodni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Job Title: Customer Facing - Domain Trainee - Czech - Remote PolandGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the...

  • Customer Service Representative

    3 tygodni temu

    Katowice, Silesia, Polska MÜNZING CHEMIE GmbH Pełny etat

    Customer Service RoleWe are seeking a dedicated Customer Service Specialist to support our B2B customers in Poland. As a key member of our team, you will be the first point of contact for our customers, warmly receiving their inquiries and assisting with quick problem resolution.Your ResponsibilitiesYou will be in close contact with various stakeholders in...

  • Customer Service Representative

    2 tygodni temu

    Katowice, Silesia, Polska MÜNZING CHEMIE GmbH Pełny etat

    Customer Service RoleWe are seeking a dedicated Customer Service Specialist to support our B2B customers in Poland. As a key member of our team, you will be the first point of contact for our customers, warmly receiving their inquiries and assisting with quick problem resolution.Your ResponsibilitiesYou will be in close contact with various stakeholders in...

  • Customer Service Representative

    2 tygodni temu

    Katowice, Silesia, Polska MÜNZING CHEMIE GmbH Pełny etat

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at MÜNZING CHEMIE GmbH. As a key member of our B2B customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesAct as the primary point of contact for our B2B...

  • Customer Service Representative

    2 tygodni temu

    Katowice, Silesia, Polska MÜNZING CHEMIE GmbH Pełny etat

    About the JobMÜNZING CHEMIE GmbH is seeking a dedicated Customer Service Specialist to support our B2B customers. As the first point of contact, you will warmly receive customer inquiries and assist with quick problem resolution.Your Key ResponsibilitiesYou will be in close contact with various stakeholders in the company, including Sales, Production, and...

  • Customer Service Representative

    3 tygodni temu

    Katowice, Silesia, Polska MÜNZING CHEMIE GmbH Pełny etat

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at MÜNZING CHEMIE GmbH. As a key member of our B2B customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues promptly.Key ResponsibilitiesAct as the...

  • Customer Service Representative

    3 tygodni temu

    Katowice, Silesia, Polska MÜNZING CHEMIE GmbH Pełny etat

    About the RoleWe are seeking a dedicated Customer Service Specialist to join our team in Katowice, Poland. As a key member of our B2B customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesAct as the primary point of contact...

  • Customer Support Specialist with Italian Language Expert

    3 tygodni temu

    Katowice, Silesia, Polska zondacrypto Pełny etat

    We are a leading cryptocurrency exchange committed to providing exceptional service to our users. Our team is looking for a dedicated Customer Support Specialist to assist clients in using the platform.Your Responsibilities:Provide online support to our users via email and chat;Occasionally handle customer support calls;Analyze the needs of users to provide...

  • Customer Service Representative

    2 tygodni temu

    Katowice, Silesia, Polska Cross Border Talents Pełny etat

    Job SummaryAt Cross Border Talents, we are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and customers.Key Responsibilities:Respond to customer inquiries and provide timely and effective...

  • Customer Support Specialist with Italian Language Expert

    3 tygodni temu

    Katowice, Silesia, Polska zondacrypto Pełny etat

    About UsZondacrypto is a leading cryptocurrency exchange committed to providing exceptional service to our users. We are a company created by creative people who believe that cryptocurrencies and blockchain are the future.Job DescriptionWe are looking for a dedicated Customer Support Specialist to join our team and assist clients in using our platform. The...