Customer Service and Stock Management Specialist

4 tygodni temu

Katowice, Silesia, Polska Genpact Pełny etat

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Customer Service and Stock Management Specialist - Senior Process Associate.

Purpose of Job:
Ensuring required level of customer service, according to business needs and strategies. Responsible for the relationship with the external and internal customers for the order to cash process (orders, deliveries, returns, escalated claims, escalated overdue, etc.) and solve any issue in order to achieve the objectives fixed in terms of service and receivables. Ensuring efficiency and high standard of operations. Effectively and properly allocate available stock to Customer's orders.

Responsibilities

• Secure the first time right by mitigating potential risks and ensuring proper allocation of available stock
• Managing the daily proactive risk management and related risk mitigation activities
• Managing and validating any relevant stock allocation actions
• Collaboration with Integrated Planning Pillar, Key Account Managers and with Logistics to secure right stock at the right time
• Ensuring the correct delivery notes creation and interface to the warehouse
• Performing and validating any relevant stock allocation activities
• Order Confirmation and creating delivery notes
• Collaboration with other functions on stock management related questions and im-provements
• Providing requested services to customers via email and phone
• Supporting Order Management process
• Supporting Claims Management process
• Leading Continuous Improvement agenda for served customers
• Working closely with internal (Order Management, Claims, Masterdata, Sales) and ex-ternal (warehouse, carriers) teams in order to ensure that customer queries are ad-dressed and responded on time
• Order Confirmation and creating delivery note
• Collaboration with other functions on stock management related questions and im-provements

Qualifications we seek in you

• Bias for action (focus on results and use of intelligent risk taking)
• Team Alignment (team player; supports and respects others)
• Accountability and responsibility (personally driving change and using operational disci-pline to deliver on the promise)
• Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
• Good MS Excel skills
• Good knowledge of SAP Customer Facing related transactions and workflows
• Good knowledge of financial controls related to Customer Facing processes
• Deep knowledge of SAP, Pega systems
• Ability to work with various IT applications
• Strong analytical skills including analysis of complex data

Preferred qualifications

• Problem solving and decision-making ability
• Excellent communication skills, ability to cooperate with internal customers
• Fluent Swedish and English, any additional Nordics (Norwegian, Danish, Finnish) will be a plus
• Customer service orientation
• Very good presentation skills
• Strong analytical skills
• Ability to work effectively under pressure
• University Graduate (min. Bachelor)
• Required experience in Customer Facing area
What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional tranings and great career development opportuni-ties
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, additional vacation days, biking policy

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose a photograph with your CV as part of the application process. It is the candidate's absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates:

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