Senior Director, Head of Poland Hub

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska PL02 POL Fresenius Medical Care SSC Sp. z o. o. Pełny etat

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Senior Director, Head of Poland Hub Apply locations Wrocław, Poland time type Full time posted on Posted 7 Days Ago job requisition id R

Fresenius Medical Care is the world's leading provider of products and services for individuals with renal diseases of which around 3.9 million patients worldwide regularly undergo dialysis treatment. Dialysis is a vital blood cleansing procedure that substitutes the function of the kidneys in case of kidney failure. As we continue transforming our business operations, we are currently looking for a: Senior Director, Head of Poland Hub

The holder of this position is responsible to:


• Co-design GBS Fresenius strategy as integral part of GBS LT


• Manage the GBS Wroclaw Hub with strong customer orientation


• Set-up an environment promoting talents, people growth and develop highly motivated teams


• Provide management oversight for all business lines being serviced by GBS Wroclaw, ensuring high quality and effective work done by GBS employees and in alignment with GBS Strategy Holder of this position is expected to be a member of Board of Directors of GBS Legal Entity, Wroclaw.

Responsibilities


• Head and main responsible of FME Global Business Services Center in Wroclaw, and for all final products related to Services provided herein (Integrated)


• Define the GBS overall operational strategy aligned with FME plans and objectives, and integrated with client specific business strategies.


• Define objectives and establish GBS management policies, to ensure service delivery under scope, and satisfy customer requirements within the agreed time and quality standards.


• Manage and control recurrent costs and GBS investments maximizing the use of resources allocated, in order to guarantee profitability and economic benefits to the organization.


• Determine the marketing strategy and regional/local service management model of the GBS to ensure value promise for clients, in terms of quality, opportunity and costs, in order to build long-term relationships with stakeholders and guarantee standardization of national services and operational schemes.


• Assure compliance with Service Level Agreements established with clients, promoting the detection of areas for improvement that will increase the quality of the service delivered.


• Evaluate jointly with the leadership team (General Managers) the results achieved by the GBS, as well as investment projects to be addressed in order to optimize processes and increase the contribution of the area to achieve the business objectives.


• Ensure the achievement of quantitative and qualitative objectives for each GBS service area.


• Build and lead highly motivated teams


• Establish the site as a leading brand and employer of choice in the local market.


• Ensure recruiting and assignment of professional human resources to the various functions of the GBS, achieving an environment that encourage teamwork, staff development, quality customer service, and technical excellence in all aspects of management that will continuously improve employee engagement and satisfaction.


• In cooperation with HR, development plans, aimed at the consolidation of critical technical skills for the GBS operation, and continuous improvement of performance levels achieved.


• Partner with GBS and Corporate HR to enable the leaders and support teams to manage retention; career planning; and performance management of the site employees.


• Lead site-level communications and change management initiatives.


• Ensure that the facilities and workplace services are delivered effectively and efficiently including the development and execution of the site Business Continuity Plan.


• Act on behalf of FME in commercial or financial negotiations; industry forum or conferences; and local government coordination adhering strictly to the Company's compliance and business standards; and local regulations and laws of the host country. Negotiate agreements with products and services vendors, improving the client positioning in negotiating with vendors.


• Act as interface between site and customer groups to identify and prioritize key transition opportunities/issues at various governance interactions.


• Facilitate the successful transition of work to Wroclaw from various global regional services.

• In cooperation with Transformation office, develop site/tower transformation strategy, roadmap and execution
• Facilitate cross-tower and cross-centre synergy activities to generate operational efficiencies and promote the ONE GBS strategy.


• Drive a continuous improvement and service excellence culture across the centre while delivering cost & other operational benefits.

Qualifications, experience, know-how and skills critical for success


• Academic degree or equivalent diploma in relevant subject matter (preferably in finance/economics)

• Work experience in the area of finance and accounting services (> 10 years)


• Leadership experience (> 10 years)


• Leading teams > 200 FTEs


• Strong and successful performance in a managerial role (> 5 years professional experience) in an international company, ideally in GBS/BPO environment


• Proficient communication skills with strong intercultural skills and understanding
• Excellent social competence paired with persuasiveness and self-confidence, high level of energy and positivity based on a sincere personality


• Passion for continuous learning, ability to solid comprehension and fast familiarization with new and complex tasks


• Commercial and business skills with proven experience of managing a budget, and delivery timely and accurate reporting


• Customer orientation, entrepreneurial thinking and acting


• Excellent interpersonal skills with proven ability to build strong working relationships and influence at all levels in the Group, combined with a strong customer service ethos


• Proven track record of implementation of change programs and supporting business growth - experience of driving and managing change within a fast-paced, operational environment


• Strong people management skills to support and lead the management team in the Service Center – leadership personality


• Structured, systematic approach and good feeling for numbers, analytical strength


• Co-operative personality, excellent motivator and communicator


• Ability to work independently, systematically and quality-oriented


• Flexibility and ability to work under pressure


• Strong problem solving competencies


• Strong process orientation


• Performance management and team development experience


• Ability to work in a team

About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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