Service Desk Analyst With French Or Italian

2 tygodni temu

Gdańsk, Pomerania, Polska Wipro It Services Pełny etat

Service Desk Analyst with French or Italian

Miejsce pracy: Gdańsk

Technologies we use:

  • Operating system Windows

Your responsibilities

  • To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English.
  • Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Analysts will support both calls and chats within their standard working hours and meet required SLA of speed to answer and abandoned.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • Maintain a high productivity of 500 contacts a month as a min expectation.
  • Logging / verifying customer details as per the process followed for each customer.
  • Identifying the issue and categorizing / prioritize the incident
  • Creating a ticket in ITSM tool
  • Referring KB for workaround / resolution and attempting resolution
  • Strong interpersonal skills are a prerequisite.
  • Ability to work effectively in a dispersed team and individually.
  • Ticket re-assignment to L2 if ticket unresolved by L1 (wherever applicable)
  • Ticket reassignment to PRG's if ticket unresolved by L1 (wherever applicable)
  • Routing / Chasing of tickets with other PRG's
  • Recording trend of calls and identifying outages proactively
  • Callbacks for customer not reachable cases & customer request
  • Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
  • Creating child tickets and tagging them with problem ticket.
  • Callback the user and confirm resolution (wherever applicable)

Our requirements

  • 0-2 years experience in a Service Desk / IT Support in a global organization.
  • French on at least B2 level or Italian on at least B2 level
  • English on at least B2 level
  • Should have knowledge of customer services and managing phone calls/Chats with customers with min B2 and above language competency
  • Basic knowledge of Active directory, Outlook, Win 10, 11, computer hardware & browsers.
  • Should agree to work in Shifts as per business requirement.
  • Should have good logical reasoning skills, Customer Service skills.
  • Should be a team player & work collaboratively with onsite and offshore team.

What we offer

  • Strong flexible benefits package that you can tailor to your own needs and choose
  • Multisport card, shop vouchers and many others – My Benefit cafeteria
  • Premium insurance for medical services for employee and family members- Luxmed
  • Life & Disability Insurance for employees and family members- Generali
  • Profitable Voluntary Pension Fund
  • Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
  • Integration and cultural events for employees
  • Reward and recognition program for high performers
  • Employee Referral bonuses
  • Relocation assistance - Accommodation, travel and other expenses covered
  • Friendly and chill atmosphere and company culture
  • Benefits private medical care life insurance fruits retirement pension plan coffee / tea extra social benefits sharing the costs of private schools for kids holiday funds sharing the costs of holidays for kids employee referral program Multisport Card
  • *We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law

Wipro IT Services

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries.

Beyond boundaries of region, age, gender, ability and routine.

We invite you to be a part of this experience

  • Service Desk Analyst- Italian+French

    2 tygodni temu

    Gdańsk, Pomerania, Polska Wipro Technologies Pełny etat

    Shared Service Desk - L1With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro...

  • Gen AI Analyst with Italian or French

    2 miesięcy temu

    Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Skills & ExperienceExcellent English and Italian OR French on B1/B2 level;1-3 years of experience in an app UI/UX designing/Gen AI based use case identification;Familiarity in solutioning, and creating customer journeys based on Gen AI use cases;Knowledge of script writing for videos/sizzle reels/training low code LLMs;Expertise in creating customized pitch...

  • Accountant with French

    2 tygodni temu

    Gdańsk, Pomerania, Polska Re-Aktor Pełny etat

    Opis pracy Position:Accountant with FrenchJob Description:Your team is based in our office in Harlow/Gdansk. They are taking care of the accounting activities for our companies based in France. You can expect a great atmosphere and a lot of interesting challenges, especially at month end. You will be mentored by the other members of the team to develop...

  • Service Desk Analyst

    2 tygodni temu

    Gdańsk, Pomerania, Polska Wipro Technologies Pełny etat

    Responsibilities: To provide 1st line technical support, answering support queries via phone, email, Chat and Web in Finnish and English Identifying the issue and categorizing / prioritize the incident Creating a ticket in ITSM tool Recording trend of calls and identifying outages proactively Callbacks for customer not reachable cases & customer request...

  • Service Desk Analyst With Romanian

    2 tygodni temu

    Gdańsk, Pomerania, Polska Wipro It Services Pełny etat

    Responsibilities : To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English.Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access.To maintain a high degree of customer service for all support queries and adhere to all service management...

  • Client Service Specialist with French

    2 tygodni temu

    Gdańsk, Pomerania, Polska Swarovski Pełny etat

    Client Service Specialist with French page is loaded Client Service Specialist with French Apply locations Gdansk, POL time type Full time posted on Posted 2 Days Ago job requisition id R-92477 At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. Our Global Business Services (GBS), based in Gdansk, Poland is...

  • IT Service Desk with Finnish

    2 tygodni temu

    Gdańsk, Pomerania, Polska Kemira Pełny etat

    Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference. We...

  • Pitch Analyst with Italian

    2 tygodni temu

    Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Your profile:Command of English & Italian (B2 level);Excellent presentation skills and ability to present with a great level of confidence;Experience cloud security, understanding of cloud computing technologies, security best practices, and regulatory compliance standards;Prior experience in pre-sales/sales enablement or Marketing/ Digital Marketing...

  • Pitch Analyst with Italian

    1 miesiąc temu

    Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Your profile:Command of English & Italian (B2 level);Excellent presentation skills and ability to present with a great level of confidence;Experience cloud security, understanding of cloud computing technologies, security best practices, and regulatory compliance standards;Prior experience in pre-sales/sales enablement or Marketing/ Digital Marketing...

  • Pitch Analyst with Italian

    4 tygodni temu

    Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Your profile:Command of English & Italian (B2 level);Excellent presentation skills and ability to present with a great level of confidence;Experience cloud security, understanding of cloud computing technologies, security best practices, and regulatory compliance standards;Prior experience in pre-sales/sales enablement or Marketing/ Digital Marketing...

  • Pitch Analyst with Italian

    4 tygodni temu

    Gdańsk, Pomerania, Polska Cognizant Technology Solutions Pełny etat

    Work model: Hybrid (3 days/week from the office)What we do As Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...

  • Pitch Analyst with Italian

    1 miesiąc temu

    Gdańsk, Pomerania, Polska Cognizant Technology Solutions Pełny etat

    Work model: Hybrid (3 days/week from the office)What we do As Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...

  • Billing Specialist with French and Italian

    2 tygodni temu

    Gdańsk, Pomerania, Polska LeasingTeam Group Pełny etat

    LeasingTeam Professional wspiera polskie i globalne przedsiębiorstwa w pozyskiwaniu kluczowych pracowników i zarządzaniu zasobami ludzkimi. Agencja specjalizuje się w rekrutacjach stałych na stanowiska średniego i wyższego szczebla oraz outsourcingu white-collar. Skutecznie realizuje zlecenia, pracując w oparciu o autorską metodologię ASSET, która...

  • Pitch Analyst with French

    4 tygodni temu

    Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Your profile:Command of English & French (B2 level);Experience cloud security, understanding of cloud computing technologies, security best practices, and regulatory compliance standards;Excellent presentation skills and ability to present with a great level of confidence;Prior experience in pre-sales/sales enablement or marketing/ digital marketing...

  • Pitch Analyst with French

    1 miesiąc temu

    Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Your profile:Command of English & French (B2 level);Experience cloud security, understanding of cloud computing technologies, security best practices, and regulatory compliance standards;Excellent presentation skills and ability to present with a great level of confidence;Prior experience in pre-sales/sales enablement or marketing/ digital marketing...

  • Pitch Analyst with Italian

    2 miesięcy temu

    Gdańsk, Pomerania, Polska Cognizant Technology Solutions Poland Sp z o o Pełny etat

    Your responsibilities:Working closely with sales to identify solution areas and creating sales pitch decks;Understanding the client brief, and generating insightful presentations through industry research and analysis;Solutioning, identifying win themes, and valuing propositions to create effective sales presentations;Creating pitch decks, with strong sales...

  • Service Desk Administrator

    2 tygodni temu

    Gdańsk, Pomerania, Polska KBC Technologies Group Pełny etat

    KBC Technologies is a 'ISO Certified'​ Global IT Solutions, Services and Outsourcing Company with it's major focus in IT Secondment and Managed Services domain to support our clients in expanding their business operations on global basis.KBC has it's registered offices in UAE, Qatar, UK, Oman and India with operations spread across 14 plus countries across...

  • Service Desk

    2 tygodni temu

    Gdańsk, Pomerania, Polska IT Performance Pełny etat

    Poszukujemy osób zainteresowanych możliwością pracy na stanowisku Service Desk / IT Support w międzynarodowej firmie konsultingowej IT.Zadania:Zapewnienie wsparcia technicznego na pierwszej liniiOdpowiadanie na pytania związane z wsparciem telefonicznym, mailowym, czatem i stroną internetową zgodnie z SLAZachowanie wysokiego standardu obsługi...

  • Customer Service Specialist with French

    2 tygodni temu

    Gdańsk, Pomerania, Polska Arla Foods Deutschland GmbH Pełny etat

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Customer Service Specialist with French - Gdansk Location: Gdansk, PL Great news We are creating a brand new service organisation with high ambitions, sparkling ideas and a strong dedication. We don't have...

  • Customer Service with French

    2 tygodni temu

    Gdańsk, Pomerania, Polska SALES HR Pełny etat

    Naszym klientem jest firma ze Skandynawii, która przenosi procesy z całej Europy oraz otwiera nowe centrum usług wspólnych (SSC)Szukamy osób na stanowiskoCustomer Service Specialist with French - Order Management (new SSC)Gdańsk ZAKRES OBOWIĄZKÓW· zapewnienie bardzo dobrej obsługi klienta biznesowego z branży FMCG, które związane jest z...