Service Desk Analyst

2 tygodni temu


Gdańsk, Pomerania, Polska Wipro Technologies Pełny etat

Responsibilities:

  • To provide 1st line technical support, answering support queries via phone, email, Chat and Web in Finnish and English
  • Identifying the issue and categorizing / prioritize the incident
  • Creating a ticket in ITSM tool
  • Recording trend of calls and identifying outages proactively
  • Callbacks for customer not reachable cases & customer request
  • Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation

Requirements:

  • 0-2 years' experience in a IT Support or Customer service in a global organization
  • Fluency in Hungarian & English language
  • Should have knowledge of customer services and managing phone calls/Chats with customers with min B2 and above language competency
  • Should have good logical reasoning skills, Customer Service skills
  • Should be a team player & work collaboratively with onsite and offshore team

What we offer:

  • Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria
  • Premium insurance for medical services for employee and family members- Luxmed
  • Life & Disability Insurance for employees and family members- Generali
  • Profitable Voluntary Pension Fund

Social Funds benefits:
holiday bonuses, allowance for kindergartens, etc.

  • Integration and cultural events for employees
  • Reword and recognition program for high performers
  • Employee Referral bonuses
  • Relocation assistance - Accommodation, travel and other expenses covered
  • Friendly and chill atmosphere and company culture
TIS Service Desk

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