Senior Team Manager with English
2 tygodni temu
Warszawa
Warszawa, mazowieckie, Polska
Join our team at Foundever
Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and ), and now we are looking for you to join our team
Location: Warsaw
Specific Job Responsibilities
- Proactively manages and is responsible for all Health and Safety issues for the team, ensuring a safe working environment for everyone.
- Takes personal responsibility to understand and comply with all company and client security requirements and policies.
- Ensures that all team members comply fully with the security policies and requirements of Sitel and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.
- Language: Proficiency in English (C1).
- College degree or directly related work experience would be an asset; Minimum of 12 months working experience in customer service with prior leadership experience.
- Excellent knowledge of all MS office tools (Word, Excel, PowerPoint, Access, Outlook); Experience with Google applications practical usage (ability to work in multiple application environment).
- Strong interpersonal, coaching and leadership skills.
- Strong verbal and written communication skills.
- A pro-active attitude towards developing trust and professional rapport with employees and team members.
- A can-do attitude with analytical and problem solving skills.
- Availability to work a flexible schedule, including weekends and holidays.
- Employment type of contract.
- Basic salary + bonuses.
- Work in our new office in Warsaw.
- Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc. ).
- We offer private Medicover insurance.
- Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle.
- Professional development through training and cross-location cooperation at the international level.
Foundever is a global leader in the customer experience (CX) industry. With 170, 000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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