Business Services Operations Manager with German

2 tygodni temu

Gdańsk, Polska ERGO Technology & Services Pełny etat
About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies' strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO's business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers' future needs.


About the role

Joining us as a Business Services Operations Manager means becoming an integral part of our rapidly expanding division. In this role, you will have the responsibility of overseeing, guiding, and leading a team as well as managing stakeholders, performance, budget, allocation and change.


How you will get the job done
  • directing the daily operations of the business services team, ensuring service delivery meets or exceeds defined service levels and key performance indicators (KPIs)
  • regularly reviewing and streamlining processes to enhance efficiency and effectiveness, driving continuous improvement initiatives
  • engaging with internal customers and stakeholders to understand their needs, obtaining feedback, and ensuring the services provided align with their expectations
  • monitoring, evaluating, and reporting the performance against set metrics and initiating corrective actions where necessary
  • leading, mentoring, and developing the team, promoting a culture of excellence and collaboration
  • ensuring optimal staffing levels and resource allocation to meet the service demand while managing overheads and budgets
  • developing and managing the operational budget ensuring cost efficiency
  • working in tandem with IT and other relevant teams to deploy and optimize technology solutions and platforms to support service delivery
  • identifying potential operational risks and implementing strategies and safeguards to mitigate them
  • leading change initiatives, ensuring successful implementation while minimizing operational disruption

Skills and experience you will need
  • fluency in German (C1) and English (B2)
  • university degree
  • demonstrated working experience in a senior management role within a customer service or contact center environment
  • ability to inspire and motivate teams to achieve goals with strong leadership and decision-making skills
  • strong analytical and conceptual skills, intercultural and social competence as well as result orientation
  • excellent understanding of the revenue drivers of the business and how to maximize them within the operation
  • a degree of independence, flexibility, a sense of responsibility, and effective communication skills
  • extensive experience in planning, executing, and reporting
  • advanced knowledge of MS Office applications

  • Business Services Operations Manager with German

    3 tygodni temu

    Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etat

    About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...

  • People Services Specialist with German

    4 tygodni temu

    Gdańsk, Polska Ricoh Business Services Pełny etat

    About our client: A Japanese multinational imaging and electronics company which was founded in 1936.Our client provides sales, support, production, and research and development operations in nearly 180 countries. It has its world headquarters in Tokyo, Japan and regional headquarters in Japan, the Americas, Europe, China, and the Asia-Pacific.The company...

  • People Services Specialist with German

    2 miesięcy temu

    Gdańsk, Polska Ricoh Business Services Pełny etat

    About our client: A Japanese multinational imaging and electronics company which was founded in 1936.Our client provides sales, support, production, and research and development operations in nearly 180 countries. It has its world headquarters in Tokyo, Japan and regional headquarters in Japan, the Americas, Europe, China, and the Asia-Pacific.The company...

  • People Service Specialist with German

    2 tygodni temu

    Gdańsk, Pomerania, Polska Ricoh Business Services Polska Pełny etat

    Pracodawca: Ricoh Business Services Polska Opis oferty pracyAbout our Global Company Opis oferty pracyAbout our Global CompanyRicoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost...

  • Junior Business Operations Specialist with German

    3 tygodni temu

    Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etat

    About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies strengths and best practices.ET&S S.A. belongs to ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, supporting millions of internal and external...

  • Junior Business Operations Specialist with German

    1 miesiąc temu

    Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etat

    About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies strengths and best practices.ET&S S.A. belongs to ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, supporting millions of internal and external...

  • Invoice Verification Clerk with German

    2 tygodni temu

    Gdańsk, Polska ERGO Technology & Services Pełny etat

    About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies' strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...

  • Invoice Verification Clerk with German

    3 tygodni temu

    Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etat

    About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...

  • Invoice Verification Clerk with German

    2 tygodni temu

    Gdańsk, Polska ERGO Technology & Services Pełny etat

    About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies' strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...

  • Sr. Compliance Associate with Turkish, Compliance Operations

    2 tygodni temu

    Gdańsk, Pomerania, Polska EcoPlanet Green Operations GmbH Pełny etat

    Description​The Global Solutions and Risk Compliance (GSRC) team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global marketplaces. We proactively identify risks involved for Amazon while doing business in various countries and enable smooth flow of products across international borders.​A...

  • It Service Desk With German- Upskilling Opportunity

    2 tygodni temu

    Gdańsk, Pomerania, Polska Wipro It Services Pełny etat

    Responsibilities : We are looking for a professional with German language looking for a chance to grow a technical IT expertise.requirements-expected : 0-3 years experience in Service Desk / IT Support in a global organization.Fluency in German, Polish and English Should have knowledge of customer services and managing phone calls/Chats with customers in...

  • German Speaker with Finance background

    2 tygodni temu

    Gdańsk, Polska Arla Global Shared Services Sp. z o.o. Pełny etat

    Job Title: Accounts Payable Specialist at Arla's Global Shared Services in GdanskSpecifically, you will:Verify incoming documents by applying standard procedures and country specific knowledgePost PO and non-PO invoices in SAP in a timely manner and with the desired quality levelHandle all discrepancies from the standard procedure as well as special, unique...

  • Members Support Specialist with German

    4 tygodni temu

    Gdańsk, Polska Arla Global Shared Services Sp. z o.o. Pełny etat

    Description: Members Support Specialist with German Are you ready to make a positive impact in the agricultural industry? Join our unique team and embark on an exciting journey where you will play a pivotal role in supporting our farmer owners. This is the perfect opportunity to experience the dynamic and collaborative environment of a corporate setting...

  • Members Support Specialist with German

    1 miesiąc temu

    Gdańsk, Polska Arla Global Shared Services Sp. z o.o. Pełny etat

    Description: Members Support Specialist with German Are you ready to make a positive impact in the agricultural industry? Join our unique team and embark on an exciting journey where you will play a pivotal role in supporting our farmer owners. This is the perfect opportunity to experience the dynamic and collaborative environment of a corporate setting...

  • German Speaker with Finance background

    4 tygodni temu

    Gdańsk, pomorskie, Trójmiasto, Polska Arla Global Shared Services Sp. z o.o. Pełny etat

    Specifically, you will: Verify incoming documents by applying standard procedures and country specific knowledge Post PO and non-PO invoices in SAP in a timely manner and with the desired quality level Handle all discrepancies from the standard procedure as well as special, unique processes Apply a broader perspective to reduce process wastes and eliminate...

  • Junior Accountant with German

    2 tygodni temu

    Gdańsk, Pomerania, Polska Arla foods Pełny etat

    At Arla, we rely on a meticulous financial system to drive our business forward. We are currently looking for a Junior Accountant / Accountant with German who, fueled by passion and dedication, will contribute to the service and performance culture within our Source to Pay (S2P) team. About the Job Our Source to Pay (S2P) department ensures the smooth...

  • Junior Accountant with German

    4 tygodni temu

    Gdańsk, Polska Arla foods Pełny etat

    At Arla, we rely on a meticulous financial system to drive our business forward. We are currently looking for a Junior Accountant / Accountant with German who, fueled by passion and dedication, will contribute to the service and performance culture within our Source to Pay (S2P) team. About the Job Our Source to Pay (S2P) department ensures the smooth...

  • Junior Operations Specialist in Customer Support

    1 miesiąc temu

    Gdańsk, Polska AirHelp Services Poland Sp. z o.o. Pełny etat

    Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a...

  • Junior Operations Specialist in Customer Support

    4 tygodni temu

    Gdańsk, Polska AirHelp Services Poland Sp. z o.o. Pełny etat

    Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a...

  • Team Manager, Amazon Data Services

    3 miesięcy temu

    Gdańsk, Polska Amazon MLS Poland Sp. z o.o. Pełny etat

    Interested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.Alexa Data Services’ mission is to provide high-quality labelled data for machine learning (ML) technologies.Key job responsibilitiesAs Team Manager, you will...