System Support Engineer
3 tygodni temu
Job Description
Scope of Responsibilities/Expectations:
To take ownership of customer issues and ensure accurate and timely ticket management, driving investigations and root cause analysis to meet or exceed customer expectations and contractual obligations. Proactively assist with the characterization of system level issues. Must be analytical in thought process. Provide detailed analysis of system level issues. Participate/coordinate with the collection of all necessary box and system diagnostics information to quickly solve system level issues. Must be able to liaise between the engineering departments and external and internal customer coherently in written and spoken English. Participate in design reviews, feature and release content reviews providing a customer/user's perspective on the software solutions developed. Work closely with development teams in Krakow on latest updates/changes to better analyze and isolate problems.
Basic Requirements
Optional Skills
Bachelor degree in engineering, physics, or computer science. Knowledge of containerization technologies. Knowledge of TCP/IP, network protocols and services (dns, dhcp, ftp, ntp) Network troubleshooting skills (Wireshark, tcpdump, nmap) Good understanding of system security aspects RHCSA and CCNA certificates SQL and Postgres knowledge Knowledge of Windows Server operating systemAlso, to reward your hard work you'll get:
Competitive salary package Private medical & dental coverage Employee Pension Plan Life insurance Employee Stock Purchase Plan Flexible working hours Strong collaborative culture Comfortable work conditions (high-class offices, parking space) Volleyball field and grill place next to the office Access to wellness facilities and integration events as well as training and broad Development opportunities#LI-LB1
Travel Requirements
Relocation Provided
Position Type
Referral Payment Plan
NoCompany
Motorola Solutions Systems Polska Sp.z.o.oEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email
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