Order Management Coordinator with Spanish

2 tygodni temu

Kraków, Lesser Poland Motorola Solutions Pełny etat

Job Description

Embrace an exciting opportunity to be an integral part of a dynamic team, coordinating end-to-end order processing for our esteemed State and Local Customers across Latin America. As a crucial member of the Order Management team, you'll be at the heart of our operations, liaising closely with internal stakeholders, as well as Customers. This role not only promises growth and development but also a chance to make a significant impact in our organization.

As a Order Management Coordinator, you will develop expertise in a specific function,

assuming ownership of the process per the assigned role. Your responsibility will encompass the execution of the order management cycle, ensuring the satisfaction of both internal and external customers through the performance of various key activities.

Order entry

Change order process

Hold management

Close cooperation with internal stakeholders (finance, credit, export control, product groups, project managers, sales etc.)

Providing high customer service level assistance to our customers

Handling customer complaints
- Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements

Adapting to a fast-paced business with a focus on first in, first out cycle time

Participating in monthly close activities that result in heavier workloads

Understanding that working as a team is a must and cooperation with others is essential

Prioritizing team's goals and contributing to keep a good working atmosphere in the workplace

Updating procedures when changes take place, creating new procedures for processes created on the fly. Sharing the updated information with the Order Management Team.

Providing training for intermediate processes when needed

Taking part in business continuity coverage and PSE support if necessary

Please note that this is a mixed shift position.


Basic Requirements

English skills at B1/B2 level, fluent Spanish

​- Familiarity with Salesforce and Google Workspace is preferred

Bachelors/Masters degree preferred

Similar work experience required (min 1 year)

Ability to identify and solve problems on their own

Supporting peers in problem solving

Taking ownership of problem resolution

Team player attitude is a must

Experience with working under time pressure / tight deadlines

Continuous learning mindset

Capability to prioritize and efficiently handle various responsibilities

Adapting to change

Attention to detail

We offer:

Contract of employment

Hybrid work model and flexible working hours

Comfortable working conditions (high class offices, parking space)

Competitive salary package

Strong team-oriented culture

Private medical and dental coverage (Medicover)

Life insurance - Cafeteria program for benefits (multisport card, cinema tickets, etc.)

1000 PLN for spectacles

Employee Pension Plan (PPE)

ESPP (Motorola Solutions stock programme)

Company-supported sport and social activities (ski team, volleyball, tennis section, etc.)

Access to wellness facilities and integration events

Mixed-shift bonus​


Travel Requirements

None


Relocation Provided

None


Position Type

Experienced

Referral Payment Plan

No

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email

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