Customer Service Underwriting Consultant – Process Associate – Polish – On Site Warsaw

2 tygodni temu


Warszawa, Mazovia, Polska Genpact Pełny etat
Genpact (NYSE: G) es una firma global de servicios y soluciones profesionales que ofrece resultados que dan forma al futuro. Nuestra fuerza laboral de 125.000+ personas en más de 30 países está impulsada por nuestra curiosidad innata, agilidad empresarial y deseo de crear un valor duradero para los clientes. Impulsados por nuestro propósito - la búsqueda implacable de un mundo que funcione mejor para las personas - servimos y transformamos empresas líderes, incluidas las Fortune Global 500, con nuestro profundo conocimiento empresarial e industrial, servicios de operaciones digitales y experiencia en datos, tecnología e IA.Servicio de Atención al Cliente Consultor de Suscripciones - Asociado de Procesos - Polaco - En Sitio VarsoviaEstamos en busca de alguien con un buen nivel de inglés y una pasión por encontrar soluciones a los problemas tecnológicos de los clientes.
  • Verificar la corrección de los contratos de arrendamiento enviados en copias impresas siguiendo la política.
  • Contactar por correo al equipo de ventas para obtener documentos faltantes.
  • Rellenar correctamente informes que cubran el estado de los contratos.
  • Gestionar el buzón genérico.
  • Informar adecuadamente el rendimiento diario.
  • Activar contratos de arrendamiento en el sistema, firmar documentos en papel.
  • Introducir en el sistema las disposiciones de reserva relacionadas con los contratos.
  • Ingresar facturas y otros documentos requeridos en el proceso.
  • Verificar los datos de clientes, contratos y vehículos en el sistema y corregir si es necesario.
  • Realizar actividades de informes realizados en equipo.
  • Proyectar una imagen positiva de la empresa y la marca.
  • Implementar cambios utilizando tu creatividad y enfoque en la mejora de procesos.
  • Documentar de manera correcta y completa todas las interacciones con los clientes.
  • Compartir con todos los miembros del equipo cualquier conocimiento relevante obtenido a través de las interacciones con los clientes.
  • Asistir a sesiones de formación.
  • Organizar horarios de trabajo con flexibilidad con los colegas, de acuerdo a las necesidades del negocio.
  • Completar con éxito el plan de formación y aprobar regularmente el test de conocimiento del proceso (PKT).
  • Brindar asistencia a nuevos colegas siempre que sea posible.
  • Informar a los formadores de proceso y al equipo directivo siempre que se identifique como obsoleta la información en un SOP.
  • Realizar solicitudes ad hoc del Manager.
CualificacionesCualificaciones mínimas:
  • Muy buen conocimiento del Idioma Polaco e Inglés, mínimo C1 en Polaco.
  • Educación secundaria.
  • Buen conocimiento de MS Office.
  • Pensamiento analítico y capacidad de iniciativa.
  • Disponibilidad para trabajar en turnos.
Cualificaciones preferidas:
  • Experiencia relevante en servicio de atención al cliente telefónico.
  • Alta motivación y capacidad de aprendizaje.
  • Capacidad para trabajar bajo presión temporal.
¿Qué podemos ofrecerte?
  • Salario atractivo.
  • Ofertas de empleo estables - contrato laboral.
  • Trabajar en un entorno multicultural y diverso con empleados de más de 30 países.
  • Genpact apoya la formación profesional y ofrece excelentes oportunidades de desarrollo profesional.
  • Acceso gratuito a nuestra galardonada plataforma de aprendizaje.
  • Beneficios como seguro, Luxmed, Multisport Lunchpass Card, días adicionales de vacaciones, política de ciclismo.


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