Customer Service Underwriting Consultant – Process Associate – Polish – On Site Warsaw
2 tygodni temu
- Verificar la corrección de los contratos de arrendamiento enviados en copias impresas siguiendo la política.
- Contactar por correo al equipo de ventas para obtener documentos faltantes.
- Rellenar correctamente informes que cubran el estado de los contratos.
- Gestionar el buzón genérico.
- Informar adecuadamente el rendimiento diario.
- Activar contratos de arrendamiento en el sistema, firmar documentos en papel.
- Introducir en el sistema las disposiciones de reserva relacionadas con los contratos.
- Ingresar facturas y otros documentos requeridos en el proceso.
- Verificar los datos de clientes, contratos y vehículos en el sistema y corregir si es necesario.
- Realizar actividades de informes realizados en equipo.
- Proyectar una imagen positiva de la empresa y la marca.
- Implementar cambios utilizando tu creatividad y enfoque en la mejora de procesos.
- Documentar de manera correcta y completa todas las interacciones con los clientes.
- Compartir con todos los miembros del equipo cualquier conocimiento relevante obtenido a través de las interacciones con los clientes.
- Asistir a sesiones de formación.
- Organizar horarios de trabajo con flexibilidad con los colegas, de acuerdo a las necesidades del negocio.
- Completar con éxito el plan de formación y aprobar regularmente el test de conocimiento del proceso (PKT).
- Brindar asistencia a nuevos colegas siempre que sea posible.
- Informar a los formadores de proceso y al equipo directivo siempre que se identifique como obsoleta la información en un SOP.
- Realizar solicitudes ad hoc del Manager.
- Muy buen conocimiento del Idioma Polaco e Inglés, mínimo C1 en Polaco.
- Educación secundaria.
- Buen conocimiento de MS Office.
- Pensamiento analítico y capacidad de iniciativa.
- Disponibilidad para trabajar en turnos.
- Experiencia relevante en servicio de atención al cliente telefónico.
- Alta motivación y capacidad de aprendizaje.
- Capacidad para trabajar bajo presión temporal.
- Salario atractivo.
- Ofertas de empleo estables - contrato laboral.
- Trabajar en un entorno multicultural y diverso con empleados de más de 30 países.
- Genpact apoya la formación profesional y ofrece excelentes oportunidades de desarrollo profesional.
- Acceso gratuito a nuestra galardonada plataforma de aprendizaje.
- Beneficios como seguro, Luxmed, Multisport Lunchpass Card, días adicionales de vacaciones, política de ciclismo.
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