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Customer Service Representative with French
1 tydzień temu
Customer Service Representative with French
Twój zakres obowiązków
- Odpowiadanie na pytania klientów telefonicznie oraz mailowo.
- Koordynacja procesu realizacji usługi u klienta od podpisania umowy do pełnej realizacji zadania.
- Rozwiązywanie problemów i zgłoszeń od klientów.
- Udzielanie informacji dotyczących oferowanych usług.
- Budowanie zaufania i lojalności klientów poprzez profesjonalną i wysokiej jakości obsługę.
- Prowadzenie dokumentacji dotyczącej interakcji z klientami.
- Współpraca z pozostałymi działami w firmie.
Nasze wymagania
- Bardzo dobra znajomość języka francuskiego w mowie i piśmie- umożliwiającą swobodną komunikację (min. B2).
- Dobra znajomość języka angielskiego (min. B1).
- Znajomość języka polskiego na poziomie C1.
- Doświadczenie w obszarze obsługi klienta B2B minimum 1-2 lata.
- Znajomość technik cross-sellingu i up-sellingu.
- Dobrze rozwinięte umiejętności komunikacyjne i zorientowanie na klienta.
- Umiejętność rozwiązywania problemów i pracy pod presją czasu.
- Dobra organizacja pracy, dokładność i sumienność.
- Bardzo dobra znajomość pakietu MS Office.
To oferujemy
- Stabilne zatrudnienie na podstawie umowy o pracę lub B2B.
- Samodzielność w realizacji powierzonych zadań.
- Pracę w międzynarodowym środowisku.
- Możliwość podnoszenia kwalifikacji i rozwijania wiedzy praktycznej.
- Otwartość na pomysły i opinie wszystkich pracowników.
- Wsparcie w rozwoju od pierwszego dnia w pracy.
- Dobrze wyposażone miejsce pracy.
- Program poleceń (zyskaj od 1500 do 2000 zł netto za polecenie pracownika).
- Dofinansowanie do karty Multisport i Multilife.
Aplikuj
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