Customer Service Specialist
2 tygodni temu
About the job:
Together with your colleagues in the Customer Service, you will work with day-to-day order management, dispute and query handling, reporting and proactive communication with our customers.
Depending on your profile, you will be doing some of this:
Working with order handling
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some 'on call' out of office hours may be required and will be agreed.
Who are you?
To be successful in this role you are characterized by:
An entrepreneurial mindset that is attracted to join a brand new team
Strong communication and service skills
Danish (need), English (need)
An ability and will to work with colleagues in a ONE team spirit
Thriving in a support centre with high activity
Detail orientation & structure
Proactive-predictive actions
High commitment to deliver and work to improve existing services
A flair for IT/systems
A customer centric & solution-oriented approach
Digital proficiency and curiosity
1-3 years of relevant professional experience (nice to have)
Knowledge and understanding of Arla systems like SAP and CSM (nice).
Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders.
You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.
What do we offer?International operating environment
Medical care & life insurance
Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
Scandinavian working style & no dress code
Trainings with experts & professional induction & development programs
Financial support of your education
Relocation package
Referral program for employees
Employee Assistance Program (legal, psychological, health, financial consulting, etc.)
Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
Flexible working time and home office work possibility depending on business needs
Additional holiday depending on length of employment (up to 4 days)
Fully paid 30 min. break.
while in the office you can also use some of below:
Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
Spacious canteen, delicious coffee and tea available on every floor in special designed spots
Chill-out rooms with X-box, pool table, board games, football table and swing.
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