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Trainer
3 tygodni temu
Together with our client, a renowned company, we are establishing a new contact center in Warsaw.
If you possess a minimum of one year of experience in designing and delivering training and are seeking an opportunity to advance your career in a dynamic, global setting, this job opportunity is tailored for you.
We welcome you to embrace fresh professional challenges where you can demonstrate your abilities using contemporary training techniques.
What We Offer
- Stable employment
- Comprehensive benefits package
- Opportunities to tackle new challenges
- Constructing and training new company frameworks
- State-of-the-art office in a prime location in Warsaw
Your Responsibilities
- Design and implement training programs for onboarding new customer service agents and provide continuous development for existing team members
- Collaborate with counterparts in other company locations to ensure a consistent training approach
- Offer coaching and assistance to agents to enhance their product knowledge, communication skills, and customer interaction techniques
- Assess the impact of training initiatives and offer suggestions for ongoing enhancements
- Work with management to pinpoint training requirements and devise strategies to address skill gaps and boost overall team performance
- Keep training materials and resources updated to meet the team's learning needs
- Stay informed on all company policies, procedures, and products
Our Expectations
- Proficiency in English (knowledge of additional languages like French or Spanish is a plus)
- Minimum of 1 year of prior experience in a similar capacity
- Outstanding communication abilities
- Demonstrated experience in delivering training programs in a customer service or contact center environment
- Strong presentation and facilitation skills, with the capacity to involve and inspire learners
- Excellent communication and interpersonal skills
- Familiarity with adult learning principles and training assessment methods
- Self-motivated and resilient individual who excels in a fast-paced environment
- Solid computer skills
Employment agency registration number 47
This employment opportunity is suitable for individuals aged 18 and above
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