Trainer

3 tygodni temu


Warszawa, Mazovia, Polska Randstad Polska Pełny etat

Together with our client, a renowned company, we are establishing a new contact center in Warsaw.

If you possess a minimum of one year of experience in designing and delivering training and are seeking an opportunity to advance your career in a dynamic, global setting, this job opportunity is tailored for you.

We welcome you to embrace fresh professional challenges where you can demonstrate your abilities using contemporary training techniques.

What We Offer

  • Stable employment
  • Comprehensive benefits package
  • Opportunities to tackle new challenges
  • Constructing and training new company frameworks
  • State-of-the-art office in a prime location in Warsaw

Your Responsibilities

  • Design and implement training programs for onboarding new customer service agents and provide continuous development for existing team members
  • Collaborate with counterparts in other company locations to ensure a consistent training approach
  • Offer coaching and assistance to agents to enhance their product knowledge, communication skills, and customer interaction techniques
  • Assess the impact of training initiatives and offer suggestions for ongoing enhancements
  • Work with management to pinpoint training requirements and devise strategies to address skill gaps and boost overall team performance
  • Keep training materials and resources updated to meet the team's learning needs
  • Stay informed on all company policies, procedures, and products

Our Expectations

  • Proficiency in English (knowledge of additional languages like French or Spanish is a plus)
  • Minimum of 1 year of prior experience in a similar capacity
  • Outstanding communication abilities
  • Demonstrated experience in delivering training programs in a customer service or contact center environment
  • Strong presentation and facilitation skills, with the capacity to involve and inspire learners
  • Excellent communication and interpersonal skills
  • Familiarity with adult learning principles and training assessment methods
  • Self-motivated and resilient individual who excels in a fast-paced environment
  • Solid computer skills

Employment agency registration number 47

This employment opportunity is suitable for individuals aged 18 and above


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