Product Owner- Self Service

2 tygodni temu

Gdańsk, Pomerania, Polska Lyreco Group (Italy) Pełny etat

As a Product Owner - Self-Service, you will lead the development and implementation of self-service functionalities aimed at improving the experiences of customers and customer service agents. This role entails translating complex business needs into actionable user stories, managing the product lifecycle from concept to launch, and ensuring alignment with business goals. Your efforts will focus on leveraging advanced technologies, including AI-driven tools and platforms such as Zendesk, Microsoft Dynamics, and Eloqua, to enhance self-service capabilities across sales, customer service, and marketing domains.

Main Responsibilities:

Product Owner- Self Service

As a Product Owner - Self-Service, you will lead the development and implementation of self-service functionalities aimed at improving the experiences of customers and customer service agents. This role entails translating complex business needs into actionable user stories, managing the product lifecycle from concept to launch, and ensuring alignment with business goals. Your efforts will focus on leveraging advanced technologies, including AI-driven tools and platforms such as Zendesk, Microsoft Dynamics, and Eloqua, to enhance self-service capabilities across sales, customer service, and marketing domains.

Main Responsibilities:
  • Product Strategy and Development: Lead the end-to-end lifecycle of self-service features, from innovation and development through to launch and continuous improvement. Develop and own the product roadmap, aligning it with broader business objectives.
  • Stakeholder Collaboration: Work closely with global commercial partners and customers to co-develop product strategies. Collaborate with cross-functional teams, including UX/UI designers, engineers, and business analysts, to bring features to life.
  • Agile Leadership: Oversee the Agile development process, continuously refining product priorities and deliverables, outlining milestones, and assessing risks and opportunities.
  • User Experience and Support: Define and optimize the self-service user experience, ensuring robust support and effective monitoring tools are in place for end-users.
  • Market Readiness: Define and implement go-to-market strategies, ensuring readiness across all company divisions. Develop and maintain key performance indicators and reports to track product success and guide future enhancements.
  • Knowledge Management: Establish and maintain a comprehensive knowledge base and training resources for internal stakeholders and end-users.
Qualification & skills:
  • Professional Experience: At least 3 years of experience in product management, preferably in technology-driven environments. Proven track record in creating and managing self-service capabilities.
  • Language Proficiency: Fluent English.
  • Technical and Business Acumen: Strong understanding of AI applications and CRM platforms (Zendesk, Microsoft Dynamics), and digital marketing tools (Eloqua). Capable of leveraging AI to drive projects and enhance product offerings.
  • Strategic Thinking: Demonstrated ability to think strategically and creatively, translating insights into actionable product features.
  • Project Management: Excellent organizational and project management skills, capable of leading multiple projects simultaneously under tight deadlines.
  • Communication and Influence: Exceptional communication skills, capable of influencing cross-functional teams and building relationships at all organizational levels.
  • Analytical Skills: Proven ability to deliver data-driven solutions, with experience in deploying various data interfaces and intelligence tools.
  • Adaptability and Initiative: Highly proactive and self-motivated, with a continuous improvement mindset and the ability to adapt quickly to changing business needs.
Benefits:
  • Sharing the costs of sports activities
  • Sharing the costs of foreign language classes and professional training
  • Private medical care
  • Life insurance
  • Holiday funds
  • Christmas gifts
What we offer:
  • Flexible working time (we start between 7-9 and work 8 hours respectively)
  • Hybrid work (3 days office, 2 days remote)
Reasons to join LYRECO:
  • A full- time job in a dynamic, passionate, international team
  • Competitive salary
  • Modern office in Olivia Business
  • You will work in hybrid work model in Gdansk, Poland

If the above job description interests you and you think you are a good fit, apply now We look forward to receiving your application.

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#LI-AW1

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