Senior Salesforce Product Analyst

Warsaw

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We're building a world where Identity belongs to you.

Job Description

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We're building a world where Identity belongs to you.

The Business Technology Team

We are looking for a Salesforce Product Analyst with a product management mindset to join our growing Business Technology Operational Excellence team within the Enterprise Product organization. Business Technology supports all of Okta's go-to-market technologies, with the Operational Excellence team focusing on ensuring business continuity.

The Salesforce Product Analyst Opportunity

In this role, you will primarily support our Online Experience organization. You will be responsible for the stability, reliability, and availability of Business Technology, and provide timely and effective support to end-users. You will collaborate with other BT teams, stakeholders, and vendors to optimize application performance, implement enhancements, and resolve incidents.

Essential Duties and Responsibilities

Requirements Gathering and Analysis:

• Work closely with business stakeholders to understand their requirements and challenges, translating them into detailed and actionable user stories
• Conduct thorough analysis of existing processes and systems to identify opportunities for improvement

Salesforce Configuration and Customization:

• Leverage your expertise in Salesforce configuration and customization to implement solutions that align with business needs
• Collaborate with developers and administrators to design and implement enhancements and customizations

User Support and Training:

• Provide ongoing support to end-users, addressing inquiries, troubleshooting issues, and ensuring a positive user experience
• Develop and deliver user training sessions to promote effective and efficient use of Salesforce features

Data Management and Reporting:

• Ensure the integrity and accuracy of Salesforce data through effective data management practices
• Create and maintain reports and dashboards to provide insights into key performance metrics and support decision-making

System Integrations:

• Collaborate with technical teams to design and implement integrations between Salesforce and other systems within the organization
• Ensure seamless data flow and interoperability between Salesforce and external applications

Quality Assurance and Testing:

• Develop and execute comprehensive test plans to validate the functionality and performance of Salesforce solutions
• Collaborate with QA teams to address and resolve any issues identified during testing

Security and Compliance:

• Ensure that Salesforce solutions adhere to organizational security policies and industry regulations

Documentation:

• Maintain up-to-date and comprehensive documentation of Salesforce configurations, customizations, and processes
• Ensure that technical and user documentation is accessible and easily understandable

Skills and Experience

• 4+ years experience as a technical business analyst/implementation consultant/solutions architect supporting Salesforce and associated applications
• 2+ years experience with Salesforce Service Cloud and Experience Cloud
• Experience with customer facing support portals or self-service functionality is preferred
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Experience with enterprise-level software applications and technologies.
• Ability to manage multiple work items simultaneously while meeting deadlines.
• Knowledge of software development methodologies and project management principles.

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What you can look forward to as an Okta employee

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today .

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at .

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Individuals seeking employment at this company are considered without regards to race, color, religion,national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, genderidentity, or sexual orientation. When submitting your application above, you are being given theopportunity to provide information about your race/ethnicity, gender, and veteran status. This informationhelps us support or diversity, inclusion, and belonging efforts, as well as maintain fair and equitablehiring practices.

Completion of the form is entirely voluntary. Whatever your decision, it will not beconsidered in the hiring process or thereafter. Any information that you do provide will be recorded andmaintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate bymaking the appropriate selection. As a government contractor subject to Vietnam Era Veterans ReadjustmentAssistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreachand positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air servicewho is entitled to compensation (or who but for the receipt of military retired pay would be entitled tocompensation) under laws administered by the Secretary of Veterans Affairs; or a person who was dischargedor released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date ofsuch veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.military, ground, naval or air service during a war, or in a campaign or expedition for which a campaignbadge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.military, ground, naval or air service, participated in a United States military operation for which anArmed Forces service medal was awarded pursuant to Executive Order 12985.

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The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 18,800 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy .

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta's privacy practices can be found .

From a competitive salary and employee stock purchasing plan to professional development resources and flexible PTO, Okta offers everything you need to support your work, your life, and your work-life balance. Click here to learn more:

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