Engagement Centre Shift Coordinator with German

2 tygodni temu


Warszawa, Mazovia, Polska British American Tobacco Pełny etat

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey

BAT POLAND IS LOOKING FOR AN ENGAGEMENT CENTRE WORKFORCE MANAGER

SENIORITY LEVEL: Non-Management

FUNCTION: Marketing

LOCATION: Warsaw, Poland

TYPE OF CONTRACT: Permanent

BENEFITS:

Private Medical Subscription and Life Insurance Fitness, Wellness and Mental Health benefits Learning & Development programs Hybrid work environment

ROLE POSITIONING AND OBJECTIVES

The Engagement Centre is fully dedicated to providing world class customer service to our consumers and distributors. We provide multi-channel support and have the best team of people ready to assist them. Your primary role is to be responsible for scheduling and forecasting. You will also implement and optimize the usage of workforce management tools within the Engagement Centre. Provides daily and weekly scheduling and real time monitoring support. Track and analyse data to support executive management staffing decisions. In addition, you will also perform post analysis evaluation of agent statistics, reporting relating to the applications, as well as identify operational opportunities for improvement, spot trends, and recognize potential issues while offering solutions with a documented action plan.

Become a vital part of our Engagement Centre team at British American Tobacco and play a pivotal role in delivering exceptional experiences to our customers. Explore exciting opportunities to grow both personally and professionally.
We're waiting for you to apply so you can discover how you can be part of a team that thrives on meaningful engagement and customer satisfaction. Seize the opportunity to shape the future of customer interactions with BAT's Engagement Centre

WHAT YOU WILL BE ACCOUNTABLE FOR

Performing advanced planning and scheduling while implementing necessary changes to improve the level of quality and efficiency. Developing labour schedules to meet contact volumes and service levels. Working with management to ensure agent adherence and/or conformance to schedules and creating reports utilized by the engagement centre for staffing/productivity measurements. Utilising specialized software tools to manage and forecasting staffing levels for engagement centres. Conducting problem case analysis exercises to assist in root-cause analysis and drive optimization in operations results.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

Proficiency in German and an advanced level of English. Experience creating forecasts and schedules for large teams across different areas. Experience in handling raw data, analysing it and transforming it into relevant reports. Demonstrated organizational skills.

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

Global Top Employer with 53,000 BAT people across more than 180 markets Brands sold in over 200 markets, made in 44 factories in 42 countries Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations Diversity leader in the Financial Times and International Women's Day Best Practice winner Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference

#LI-GG1



  • Warszawa, Mazovia, Polska The British American Tobacco Group Pełny etat

    BAT is evolving at pace - truly like no other organisation. To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT POLANDIS LOOKING FOR AN ENGAGEMENT CENTRE ORDER-TO-INVOICE SPECIALISTSENIORITY LEVEL: Non-managementFUNCTION: Marketing/FinanceLOCATION:...


  • Warszawa, Mazovia, Polska British American Tobacco Pełny etat

    BAT is evolving at pace - truly like no other organisation. To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come bring your difference #LI-AG2 BAT POLAND IS LOOKING FOR AN ENGAGEMENT CENTER AGENT SENIORITY LEVEL: Non-Management FUNCTION: Marketing LOCATION: Warsaw,...


  • Warszawa, Mazovia, Polska Baxter Healthcare Pełny etat

    This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...


  • Warszawa, Mazovia, Polska Grupa Absolvent Pełny etat

    Your responsibilities Become a vital part of our Engagement Centre team at British American Tobacco and play a pivotal role in delivering exceptional experiences to our customers. Explore exciting opportunities to grow both personally and professionally. You can exercise you communication skills by dealing with clients' requests by phone, email or chat You...


  • Warszawa, Mazovia, Polska HTH Recruitment Pełny etat

    Finance Controlling Project Coordinator with German The Finance Controlling Project Coordinator in Germany will be a part of the International Finance team of the client from the construction company. As a Financial Controller, you will be responsible for overseeing the implementation of construction projects, including budget control, cash flows,...


  • Warszawa, Mazovia, Polska Daxx Pełny etat

    Grid Dynamics is looking for a creative and experienced Culture and Engagement Coordinator to join our expanding HR team. This is an exciting time to join our company as we continue our significant growth trend. Essential functions Close work with delivery and engineering managers (aka employee engagement, DEI, employee retention and recognition) ...


  • Warszawa, Mazovia, Polska Planet Paymet Pełny etat

    Project Coordinator with German page is loaded Project Coordinator with German Apply locations Warsaw - Poland time type Full time posted on Posted 2 Days Ago job requisition id JR07875 About Us The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing...

  • Shift Lead

    2 tygodni temu


    Warszawa, Mazovia, Polska Banfield Pet Hospital Pełny etat

    Banfield Pet Hospital Shift Lead Jacksonville , Florida Apply Now The role of the Shift Lead is to perform the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital. This position works with the Practice...


  • Warszawa, Mazovia, Polska The British American Tobacco Group Pełny etat

    BAT is evolving at pace - truly like no other organisation. To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT POLAND IS LOOKING FOR AN CUSTOMER SERVICE TRAINERSENIORITY LEVEL: Non-ManagementFUNCTION: MarketingLOCATION: Warsaw, PolandTYPE OF CONTRACT:...


  • Warszawa, Mazovia, Polska British American Tobacco Pełny etat

    BAT is evolving at pace - truly like no other organisation. To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey BAT POLAND IS LOOKING FOR AN CUSTOMER SERVICE TRAINER SENIORITY LEVEL: Non-Management FUNCTION: Marketing LOCATION: Warsaw,...


  • Warszawa, Mazovia, Polska British American Tobacco Pełny etat

    BAT is evolving at pace - truly like no other organisation. To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey BAT POLAND IS LOOKING FOR A CUSTOMER SERVICE TEAM LEADER SENIORITY LEVEL: Non-management FUNCTION: Marketing LOCATION: Warsaw,...


  • Warszawa, Mazovia, Polska The British American Tobacco Group Pełny etat

    BAT is evolving at pace - truly like no other organisation. To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT POLANDIS LOOKING FOR AN B2B ORDER MANAGEMENT SPECIALIST WITH FRENCH AND GERMANSENIORITY LEVEL: Non-managementFUNCTION:...


  • Warszawa, Mazovia, Polska Nonprofit Center of Northeast Florida Pełny etat

    The Community Engagement Coordinator reports to the Development Director and helps plan, coordinate, and implement fundraising efforts and community activities that will increase philanthropic support for the organization.Essential duties and responsibilitiesRelationship Building:- Initiate and cultivate relationships in a specified geographical area with...


  • Warszawa, Mazovia, Polska Michael Page Pełny etat

    About Our Client Our Client is an international company, building an SSC structure in Warsaw, Poland. They are famous for their sustainable approach to business. Job DescriptionEnsure financial reporting accuracy and compliance with Local GAAP, IFRS, and company's Guidelines, including timely tax and social contributions.Lead internal audits, address...


  • Warszawa, Mazovia, Polska Secret Escapes Pełny etat

    People partners lead the implementation of the people agenda for the teams they work with at Secret Escapes. They act as a "trusted advisor" to leaders, providing advice, guidance and challenge. They are accountable for ensuring that employee engagement, performance and team effectiveness are well managed in the areas they work with.About Secret Escapes...


  • Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etat

    Do you want to gain experience in customer service? Or do you already have it and want to take on new challenges? Do you speak German fluently?Together with our international client, we invite you to explore an offer that will provide you with growthCustomer Service Agent with GermanNr ref: Warszawa (mazowieckie)What we offer- attractive salary (PLN 8,800 -...


  • Warszawa, Mazovia, Polska VikingCloud Pełny etat

    DescriptionPCI Support Analyst with GermanLocation:Warsaw, PolandWe are currently looking for English and German-speaking Contact Center Associates to join our team and provide Security and/or Compliance support through multiple customer engagement channels.About VikingCloudVikingCloud offers end-to-end security and compliance solutions worldwide, using...


  • Warszawa, Mazovia, Polska Secret Escapes - Poland Pełny etat

    People partners lead the implementation of the people agenda for the teams they work with at Secret Escapes. They act as a "trusted advisor" to leaders, providing advice, guidance and challenge. They are accountable for ensuring that employee engagement, performance and team effectiveness are well managed in the areas they work with.About Secret...


  • Warszawa, Mazovia, Polska Testronic Sp. Z O.o. Pełny etat

    LQA Game Tester with German Miejsce pracy: Warszawa Technologies we use Operating system Windows Your responsibilities Finding and correcting any translation errors, spelling mistakes and ambiguities.Checking the game's tone and style, audio, text, and cultural correctness.Creating reports in Jira.You will be working on a range of testing platforms,...

  • Project Coordinator

    2 tygodni temu


    Warszawa, Mazovia, Polska AstraZeneca Pełny etat

    Project Coordinator Project Coordinator supports the project teams, project manager and the leads to manage resources and information and assist with organizing, scheduling and planning meetings and project activities. This includes maintaining projects for efficiency for both self and others. May control sub-projects under general guidance. This role...