GBS Business Process Analyst

2 tygodni temu

Warszawa, Mazovia, Polska Boston Scientific Pełny etat

About the role:

As a GBS Business Process Analyst, you will focus on analyzing, making recommendations, and helping implement business processes that support the Global Business Services (GBS) organization. Collaborating closely with various stakeholders across functions and regions, you will identify areas for process improvement, standardization, and automation. Your role will include monitoring & analyzing existing processes, supporting in various projects, and provide recommendations for continuous improvement. Additionally, you will champion automation initiatives to drive efficiency gains and support Business Optimization efforts.

Responsibilities:

  • Monitor and analyze existing business processes for service delivery and related activities, identifying areas for improvement and recommending optimization and automation solutions.
  • Collaborate closely with stakeholders from various functions and regions to identify opportunities for process improvement, standardization, and automation.
  • Lead or participate in projects related to transitions, process improvement, standardization, and automation, ensuring alignment with organizational goals.
  • Evaluate the impact and benefits of process changes and provide regular reports and updates to senior management and key stakeholders.
  • Assess the effects of proposed changes on associated business processes and develop cost/benefit analyses and business cases.
  • Lead initiatives to automate manual processes within GBS, leveraging technology to drive efficiency gains and enhance productivity.

What we are looking for:

  • Strong analytical, problem-solving, and project management skills with the ability to manage different priorities at the same time and prioritize effectively with minimal direct supervision.
  • Excellent communication and interpersonal skills to collaborate effectively with stakeholders.
  • Demonstrated experience in process automation, showcasing the ability to streamline workflows and improve operational efficiency through automation solutions.
  • Proficiency in EMEA Order to Cash (OTC) procedures and broader global operational knowledge.
  • Ability to work both independently and in a team environment.
  • Ability to thrive in a fast-paced environment and work well under pressure.
  • Previous experience working successfully within cross border or virtual team is an advantage.

Qualifications:

  • Fluent in English; additional language capabilities are a plus.
  • 2-5 years Customer Care Operations process knowledge/expertise.
  • Advanced use of Microsoft Office (Excel, Word, PowerPoint).
  • SAP experience and knowledge of SAP S4/Hana is preferred.
  • 1-2 years of experience applying process improvement methodologies such as Lean, Six Sigma, or Kaizen; certification is a plus.
  • Proficiency in data visualization tools such as PowerBI and Tableau is a plus.
  • Experience with technologies like Power Platform, robotic process automation (RPA), artificial intelligence (AI), and machine learning (ML) is a plus.
  • Salesforce / Service Cloud experience is a plus.

We Offer:

  • Hybrid working mode
  • Working in an international, innovative environment with highly innovative products
  • Diverse culture focusing on personal development and continuous improvement
  • Well-designed & effective training plans
  • Career opportunities like mentoring, coaching, and stretch assignments, with strong international exposure
  • Private health care in Lux Med (VIP package)
  • Multisport card/Sport and Culture Card
  • Lunch card
  • Life insurance
  • Languages courses
  • Employee Assistance Program
  • Employee Stock Purchase Plan - ESPP
  • Internal events & charity actions

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