Customer Service Specialist with Danish
1 tydzień temu
Zakres obowiązków
zapewnienie bardzo dobrej obsługi klienta biznesowego z branży FMCG, które związane jest z przetwarzaniem przychodzących zamówień w systemie SAP (od wpłynięcia zamówienia do systemu, poprzez monitorowanie statusu, aż do rozliczenia - typowy proces O2C)
zarządzanie zamówieniami, przetwarzanie zwrotów, odpowiedzi na zapytania klientów - większość 60-70% to komunikacja mailowa, 30% to obsługa telefoniczna
sprawdzanie klientów pod kątem kompletności dokumentów
współpraca z działami: logistyki, produkcji, sprzedaży
Poszukiwane kompetencje
Bardzo dobra znajomość języka duńskiego (C1) oraz angielskiego (B2/C1)
Doświadczenie na podobnym stanowisku związanym z procesem obsługi klienta / zamówieniami minimum 3 lata
Bardzo mile widziane doświadczenie w pracy na systemie SAP
Umiejętności komunikacyjne, elastyczność, pro kliencka postawa
Oferujemy
umowa o pracę - i bardzo atrakcyjne wynagrodzenie - otwartość na oczekiwania finansowe kandydatów
komfortowe urządzone biuro w Gdańsku
początkowo - praca stacjonarna (przenoszenie procesów, szkolenie, tworzenie całego centrum), potem możliwa praca hybrydowa
pakiet benefitów od skandynawskiej firmy, który będzie dostępny po przeniesieniu procesów do Polski
dużą samodzielność i możliwość uczestniczenia w wyjątkowym projekcie z realną możliwością awansu w ramach struktury firmy
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