HR People Services Operations Specialist

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Is there any greater challenge than getting ahead of disease together? If you'd like to become a part of HR Operations team and work for our colleagues in France, this is the role for you

Key Responsibilities:

• Provide HR administrative services including preparation of HR documents with subject to all legal rules and collective agreements in France
• Become the HR Tier1 Team's Subject Matter Expert for the given HR Processes & Activities and provide guidance on processing transactions correctly in Workday and other HR systems
• Maintain HR Data and Transactions in applicable HR Systems
• Be the first point of contact for queries coming from manager and employees via cases (ServiceNow)
• Support Line Managers, employees and peers with complex transactional HR matters, providing operational and tactical HR support with a focus on Workday navigation, HR advisory and procedure coaching
• Take active part in knowledge transfer, optimisation and /or redesigning processed reflecting GSK strategy and values
• Work in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies - Ensure Data accuracy and conduct Quality Controls & Audits for data travelling into our Payroll System
• Work closely with internal colleagues to ensure high accuracy of resolutions and customer satisfaction
• Cooperate with various stakeholders and work in the project-based frameworks
• Take accountability for ensuring all relevant Knowledge Articles including indicated Service Operating Model are fit for purpose and governed according to accepted global & local standards
• Collaborate closely with and learn from our in-market Team Members who are an integral part of our Team to keep knowledge on processes up to date and align on high customer service standards
• Cooperate closely with our local HR Business Partners and external vendors to share knowledge on processes and anticipate the need of improvement
• Employ case management system effectively to ensure efficient case delivery and act as the central contact for the GSK employee or manager, ensuring they are kept up to date with regular updates and follow up for closure

You might also: handle employee phone calls, conduct live chats, email to provide end-to-end navigation support: identify customer needs, clarify issues, give timely updates and provide final solutions for queries coming from employees regarding whole employee lifecycle.

Necessary Qualifications & Skills:

• Proven track of experience (+1 years) in a similar or related HR role
• Fluent French and Good English language skills
• Experience working with HR Systems
• Previous experience in Business facing roles in international environment
• Partnering skills and understanding how HR can contribute to the business
• Ownership and end-to-end accountability for resolution
• Problem solving skills
• Analytical skills: Ability to read & diagnose performance data and reach the right conclusions to improve HR Delivery to the business
• Strong knowledge and practice in using MS Office applications
• Team spirit, reliability, commitment and flexibility
• Accountability and very good organizational skills

Preferred Skills:

• Knowledge of French HR related labor law/collective agreements is a big asset
• Experience with Workday and Service Now

• Career at one of the leading global healthcare companies
• Attractive reward package (competitive salary, annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
• Possibilities of development within the role and company's structure
• Life insurance and pension plan
• Hybrid working model (2 days/week in the Business Garden office)
• Open and inclusive environment which is supportive and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic)
• Private medical package with additional preventive healthcare services for employees and their eligible counterparts
• Sports cards (Multisport)
• Personalized learning approach (mentoring, online trainings' platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings)
• Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)
• Supportive community and integration events
• Modern office with creative rooms, fresh fruits everyday
• Free car and bike parking, locker rooms and showers

Inclusion & Diversity at GSK:

Inclusion and diversity at GSK are key for our success.

If you need any adjustments in the recruitment process due to health reasons, please get in touch with our Recruitment Team(pl.recruitment-) to further discuss this today.

#LI-GSK #LI-Hybrid #LI-DEI

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at US Toll Free) or outside US).

GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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