Software Support L2

2 tygodni temu

Katowice, Silesia, Polska Landis+Gyr Pełny etat

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Software Support L2 & DevOps (Energy Management Solutions)

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. With sales of USD 1.7 billion in FY 2022, Landis+Gyr employs over 7,000 talented people across 30 countries and five continents.
For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.
Join us at Landis+Gyr, where we manage energy better - since 1896.

For our EMEA Software, Solutions and Services function, we are looking for a technically skilled DevOps Engineerto join a small, flexible and agile team focused on continuous technical support and service delivery to our utility customers in Europe as well as worldwide. The primary location is Katowice, Poland, or Prague, Czech Republic.

As an engineer for system software (head-end systems for advanced energy metering solutions for industrial customers, B2B), you provide in-depth analysis, resolution of operational issues, software upgrades/migrations and development services. You will act as an interface between customer service teams, sales engineers and our internal experts from R&D, Project & Product Management, and provide support to customers and sales engineers on the best use of our products. Together with the team you provide support for software development and release teams ensuring that testing and development environments are used efficiently. You also manage deployment environments and support testing activities.

About the role

  • Develop, build, test and integrate Landis+Gyr software solutions into our industrial customers' critical infrastructure, both on-premise and cloud based (Google)
  • Be responsible for providing high quality customer service through close collaboration with other internal stakeholders (product management, R&D, project delivery team, etc.)
  • Resolve known and unknown problems with the best ability, focus on root-cause analysis to resolve a problem, and escalate to more senior members of the team as appropriate
  • Provide information regarding customer incident toR&D to be able to initiate problem resolution
  • Use remote access systems for investigation and troubleshooting on customer consent
  • Propose workarounds, technical notes and knowledge articles

About you

  • You possess a technical degree/education, e.g. Technician, BSc or equivalent.
  • You have at least 4 years' experience working on the software engineering or technical services and support, and desirably in the Build Management / Release Management / Extensions Development / SW Solutions implementation in Customer environment.
  • In addition, you have experience in working with at least some of following technologies and scripting languages: Gitlab, Kubernetes, Docker, Python, Shell Scripting, .NET or SQL (Oracle/PostgreSQL).
  • The knowledge of working with DevOps in Cloud would be an added value.
  • You are analytical and a service oriented, and you have problem solving skills.
  • It is important that you have ability to learn and adapt new things easily. As we operate in a truly international environment, you need to have knowledge of spoken and written English in addition to ideally native/proficient Polish, Czech or Slovak language skills.
  • To be successful on the job, you are able to determine the source of a problem and find an effective solution, you have a hands-on and customer-focused approach, strong communication and presentation skills, and the passion for sustainability and eagerness to contribute to our mission to help the world manage energy better

#LI-TB1

We are thrilled that you've considered Landis+Gyr to be a part of your professional journey. As a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.
Pay is in the range of XY per year.The position is eligible for a 401(k) match and consideration for an annual bonus.The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Submit your application – it takes less than 5 minutes We will review and if selected to move forward we will have a 15-30 minute introduction call to discuss mutual expectations. An interview with the hiring manager will be next followed by an interview with key stakeholders.
We stand for a workplace that nurtures growth, fosters connection, and embraces authenticity. We believe that fostering a community that values diversity isn't just a goal; it's a way of life. The true magic happens when a group of unique minds comes together – bring yours and #EnergizeYourCareer

Job Title: Software Support L2 & DevOps (Energy Management Solutions)
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