Workforce Management Senior Analyst
2 tygodni temu
If you have experience in collecting and analyzing large amounts of data to enable visualization, insights, data-driven decision-making within the Customer Service Team and you are looking for an opportunity to develop your career in a dynamic, international environment, this job offer is for you
Workforce Management Senior Analyst
Nr ref:
Warszawa (mazowieckie)
What we offer
- stable employment
- benefits package
- opportunities to take on new challenges
- building new structures of the company
- modern office in attractive location in Warsaw
Your tasks
- implementation and management of cross-functional performance indicators to deliver related insights, seeking to drive positive impact enabled through data-driven decisions across the business
- work collaboratively with Supervisor and WFM Team to Plan and deliver analysis to operational management – analysis includes information surrounding root cause, impact assessment and identifying key areas for possible process improvement
- package complex information to drive forward actionable insights
- improve the data availability by acting as a Subject Matter Expert between cross functional teams
- analyze call volume patterns and historical data to forecast staffing requirements and schedule adherence
- ensure data accuracy, timeliness, and validation prior to presentation
- support business solution requirements and partner with the development and application delivery teams on developing reports/dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI's and dashboards
What we expect
years of experience with data analysis and preparation, including experience with medium to large data sets
- strong business and collaboration skills, and responsiveness to service needs and operational demands
- contact Centre experience and related metrics knowledge preferred
- bachelors' degree preferred, preferably in Statistics, Economics, Computer Science, Mathematics, or similar field
- utilization of data discovery tools such as Microsoft Power BI (preferred), Zendesk is an advantage
- advanced Excel covering Power pivots and Macros
- data visualization tools, and a strong background in medium to large-scale, shared data environments is preferred
- ability to tell a story with data and drive data literacy
- excellent communications skills (both verbal and written); ability to interface with senior leadership (working language, plus English)
- ability to build good relationships and work cross-functionally
- creative/Innovative thinking, intermediate analytical and conceptual thinking skills
- problem solving skills and process improvement experience with sound decision making
- a sense of urgency and proactivity are essential
- ability to excel in a fast-paced, changing environment, managing multiple priorities and projects simultaneously
Employment agency entry number 47
this job offer is intended for people over 18 years of age
-
Workforce Management Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etatTogether with our client, a world-known company, we are building a new contact center in WarsawIf you have experience in optimizing staffing levels, scheduling, forecasting and are looking for opportunities to develop your career in a dynamic, international environment, this job offer is for youWe invite you to take on new professional challenges in which...
-
Workforce Management Real Time Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etatTogether with our client, a world-known company, we are building a new contact center in WarsawIf you have experience in optimizing staffing levels, monitoring customer contact volumes in real-time and you are looking for an opportunity to develop your career in a dynamic, international environment, this job offer is for youWorkforce Management Real Time...
-
Workforce Management Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Randstad Polska Pełny etatTogether with our client, a well-known company, we are establishing a new contact center in Warsaw. If you have expertise in optimizing staffing levels, scheduling, and forecasting, and seek to advance your career in a vibrant, global setting, then this job opportunity is tailored for you. Embrace fresh professional challenges that will push you to grow and...
-
Workforce Management Real Time Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Randstad Polska Pełny etatTogether with our valued client, a globally recognized company, we are establishing a new contact center in the vibrant city of Warsaw.If you possess expertise in enhancing staffing efficiency, monitoring customer interaction volumes in real-time, and you are seeking a chance to advance your career in a lively, international setting, this career opportunity...
-
Workforce Management Senior Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etatTogether with our client, a world-known company, we are building a new contact center in WarsawIf you have experience in collecting and analyzing large amounts of data to enable visualization, insights, data-driven decision-making within the Customer Service Team and you are looking for an opportunity to develop your career in a dynamic, international...
-
Workforce Management Senior Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Randstad Polska Pełny etatTogether with our client, a renowned company, we are establishing a cutting-edge contact center in WarsawIf you have expertise in gathering and analyzing vast amounts of data for visualization, insights, data-driven decision-making within the Customer Service Team, and you seek a chance to advance your career in a vibrant, global setting, this job...
-
Adoption & Internal Comms Management Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Reckitt Pełny etatAdoption & Internal Comms Management Analyst City: Warszawa We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access...
-
Adoption & Internal Comms Management Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Reckitt Pełny etatWe are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a...
-
Adoption & Internal Comms Management Analyst
4 tygodni temu
Warszawa, Mazovia, Polska Reckitt Pełny etatWe are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a...
-
F&A - Senior Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Duracell Pełny etatWe are looking for a Senior Financial AnalystWe are seeking a Senior Financial Analyst who will serve as the lead analyst for one of our segments (group of countries).Responsibilities:Leading financial planning and month-end closure activitiesConducting periodic managerial reportingValidating compliance of Trade Fund Management ProcessDeveloping commercial...
-
Senior Revenue Growth Management Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Brown-Forman Tequila México Pełny etatBrown-Forman Senior Revenue Growth Management Analyst Warsaw , Poland Apart from our iconic brands, the unique organisational culture in which people matter most is the greatest pride for Brown Forman. We believe that through diversity and inclusion, we create an agile and more competitive organisation where each employee has the opportunity to bring their...
-
Senior Special Risks Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Aon Pełny etatSenior Special Risks Analyst - Global Protection Services Warsaw, Masovian Voivodeship Senior Special Risks Analyst - Global Protection ServicesGlobal Protection Services - Special Risks Team identifies, mitigates, and responds to risks that emerge when a temporary change in Aon's posture, or a rapid deterioration in the security environment, increases...
-
Workforce Management Senior Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Randstad Polska Sp. z oo Pełny etatplease confirm if you are over 18 years of age: * TAK / YES NIE / NO What are your financial expectations? (gross/monthly) When can you start working? Your personal data controller is Randstad Polska Sp. z o.o. with its registered office in Warsaw , at Al. Jerozolimskie 134, hereinafter the Controller or the Company. Your personal data controller is...
-
Senior IT Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Belmontlavan Pełny etatWe are seeking a Senior IT Analyst to join our dynamic team at Belmont Lavan Ltd. As a Senior IT Analyst, you will play a crucial role in analyzing and improving our IT systems and processes. You will work closely with stakeholders to identify business needs, gather requirements, and propose effective IT solutions.In this hybrid role, you will have both...
-
Senior IT Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Belmont Lavan Ltd Pełny etatWe are seeking a Senior IT Analyst to join our dynamic team at Belmont Lavan Ltd. As a Senior IT Analyst, you will play a crucial role in analyzing and improving our IT systems and processes. You will work closely with stakeholders to identify business needs, gather requirements, and propose effective IT solutions.In this hybrid role, you will have both...
-
Senior Business Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etatFor a client in the banking industry, we are looking for a person to fill the position of Senior Business AnalystThe successful candidate will join the Data & Technology team within the Enterprise Risk Managementorganisation. Their primary focus will be to work on the Enterprise Product Taxonomy (EPT) programme.Senior Business AnalystNr ref: Warszawa...
-
Senior Data Analyst
4 tygodni temu
Warszawa, Mazovia, Polska Marsh Pełny etatMMC is seeking candidates for the following position based in the Warsaw office:Senior Data AnalystWhat can you expect?As an analyst specializing in metrics, analytics, reporting, and reference data management, you will be working with an international team based in Belgium, Poland and France. You will be responsible for collecting, analyzing and...
-
Workforce Management Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Randstad Polska Sp. z oo Pełny etatplease confirm if you are over 18 years of age: * TAK / YES NIE / NO What are your financial expectations?(gross/monthly) When can you start working? Your personal data controller is Randstad Polska Sp. z o.o. with its registered office in Warsaw , at Al. Jerozolimskie 134, hereinafter the Controller or the Company.Your personal data will be processed for...
-
Senior Financial Analyst
2 miesięcy temu
Warszawa, Mazovia, Polska NatWest Polska Pełny etatJoin us as a Senior Financial AnalystThis is an opportunity to support the delivery of end-to-end financial control activity With significant exposure, you'll enjoy networking with senior stakeholders across Finance Gain valuable experience and hone your expertise as you advance your career in this challenging roleWhat you'll do As Senior Financial Analyst,...
-
Senior Data Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Allegro Group Pełny etatSenior Data Analyst (Corporate Functions)Full-timeIn the People & Culture area, we are dedicated to enhancing organizational health through advanced analytics on workforce data and employee engagement initiatives. Here, the insights derived from data are not just numbers but narratives that shape our understanding of employee experiences and organizational...