Workforce Management Analyst

2 tygodni temu


Warszawa, Mazovia, Polska Randstad Polska Pełny etat

Together with our client, a well-known company, we are establishing a new contact center in Warsaw. If you have expertise in optimizing staffing levels, scheduling, and forecasting, and seek to advance your career in a vibrant, global setting, then this job opportunity is tailored for you. Embrace fresh professional challenges that will push you to grow and excel.

What We Offer

  • Stable employment
  • Comprehensive benefits package
  • Opportunities to tackle new challenges
  • Contribution to building new company structures
  • Modern office in a prime Warsaw location

Your Tasks

  • Analyze call volume patterns and historical data for staffing forecasts and schedule adherence
  • Monitor real-time performance metrics to adjust staffing levels and schedules for meeting service level targets
  • Collaborate with leadership on staffing plans and strategies to align with business goals
  • Maintain workforce management systems to accurately reflect staffing schedules and availability
  • Generate reports and analyze data to spot trends and enhance processes

What We Expect

  • Demonstrated experience in workforce management within a dynamic contact center or customer service environment
  • Proficiency in English
  • Familiarity with workforce management tools and software
  • Strong analytical skills for data interpretation and decision-making
  • Outstanding organizational and time management abilities
  • Self-motivated and adaptable individual thriving in a fast-paced environment
  • Solid computer skills

Employment agency entry number 47

This job offer is suitable for individuals above 18 years old.



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