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Workforce Management Analyst
2 tygodni temu
Together with our client, a well-known company, we are establishing a new contact center in Warsaw. If you have expertise in optimizing staffing levels, scheduling, and forecasting, and seek to advance your career in a vibrant, global setting, then this job opportunity is tailored for you. Embrace fresh professional challenges that will push you to grow and excel.
What We Offer
- Stable employment
- Comprehensive benefits package
- Opportunities to tackle new challenges
- Contribution to building new company structures
- Modern office in a prime Warsaw location
Your Tasks
- Analyze call volume patterns and historical data for staffing forecasts and schedule adherence
- Monitor real-time performance metrics to adjust staffing levels and schedules for meeting service level targets
- Collaborate with leadership on staffing plans and strategies to align with business goals
- Maintain workforce management systems to accurately reflect staffing schedules and availability
- Generate reports and analyze data to spot trends and enhance processes
What We Expect
- Demonstrated experience in workforce management within a dynamic contact center or customer service environment
- Proficiency in English
- Familiarity with workforce management tools and software
- Strong analytical skills for data interpretation and decision-making
- Outstanding organizational and time management abilities
- Self-motivated and adaptable individual thriving in a fast-paced environment
- Solid computer skills
Employment agency entry number 47
This job offer is suitable for individuals above 18 years old.
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