Workforce Management Analyst

2 tygodni temu


Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etat
Together with our client, a world-known company, we are building a new contact center in Warsaw

If you have experience in optimizing staffing levels, scheduling, forecasting and are looking for opportunities to develop your career in a dynamic, international environment, this job offer is for you

We invite you to take on new professional challenges in which you will be able to test yourself and develop

Workforce Management Analyst

Nr ref:
Warszawa (mazowieckie)

What we offer

- stable employment
- benefits package
- opportunities to take on new challenges
- building new structures of the company
- modern office in attractive location in Warsaw

Your tasks

- analyse call volume patterns and historical data to forecast staffing requirements and schedule adherence
- monitor real-time performance metrics and adjust staffing levels and schedules as needed to meet service level targets
- collaborate with leadership to develop staffing plans and strategies to support business objectives
- maintain and update workforce management systems to accurately reflect staffing schedules and availability
- generate reports and analyse data to identify trends and opportunities for process improvement

What we expect

- proven experience in workforce management within a dynamic contact centre or customer service environment
- fluency in English
- proficiency in workforce management tools and software
- strong analytical skills and ability to interpret data to drive decision-making
- xcellent organizational and time management skills
- self-starter and resilient individual who excels in a dynamic environment
- good computer skills

Employment agency entry number 47

this job offer is intended for people over 18 years of age

  • Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etat

    Together with our client, a world-known company, we are building a new contact center in WarsawIf you have experience in optimizing staffing levels, monitoring customer contact volumes in real-time and you are looking for an opportunity to develop your career in a dynamic, international environment, this job offer is for youWorkforce Management Real Time...


  • Warszawa, Mazovia, Polska Randstad Polska Pełny etat

    Together with our client, a well-known company, we are establishing a new contact center in Warsaw. If you have expertise in optimizing staffing levels, scheduling, and forecasting, and seek to advance your career in a vibrant, global setting, then this job opportunity is tailored for you. Embrace fresh professional challenges that will push you to grow and...


  • Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etat

    Together with our client, a world-known company, we are building a new contact center in WarsawIf you have experience in collecting and analyzing large amounts of data to enable visualization, insights, data-driven decision-making within the Customer Service Team and you are looking for an opportunity to develop your career in a dynamic, international...


  • Warszawa, Mazovia, Polska Randstad Polska Pełny etat

    Together with our valued client, a globally recognized company, we are establishing a new contact center in the vibrant city of Warsaw.If you possess expertise in enhancing staffing efficiency, monitoring customer interaction volumes in real-time, and you are seeking a chance to advance your career in a lively, international setting, this career opportunity...


  • Warszawa, Mazovia, Polska Reckitt Pełny etat

    Adoption & Internal Comms Management Analyst City: Warszawa We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access...


  • Warszawa, Mazovia, Polska Reckitt Pełny etat

    We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a...


  • Warszawa, Mazovia, Polska Reckitt Pełny etat

    We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a...


  • Warszawa, Mazovia, Polska Reckitt Pełny etat

    We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a...


  • Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etat

    Together with our client, a world-known company, we are building a new contact center in WarsawIf you have experience in collecting and analyzing large amounts of data to enable visualization, insights, data-driven decision-making within the Customer Service Team and you are looking for an opportunity to develop your career in a dynamic, international...


  • Warszawa, Mazovia, Polska Randstad Polska Sp. z oo Pełny etat

    please confirm if you are over 18 years of age: * TAK / YES NIE / NO What are your financial expectations?(gross/monthly) When can you start working? Your personal data controller is Randstad Polska Sp. z o.o. with its registered office in Warsaw , at Al. Jerozolimskie 134, hereinafter the Controller or the Company.Your personal data will be processed for...


  • Warszawa, Mazovia, Polska Randstad Polska Pełny etat

    Together with our client, a renowned company, we are establishing a cutting-edge contact center in WarsawIf you have expertise in gathering and analyzing vast amounts of data for visualization, insights, data-driven decision-making within the Customer Service Team, and you seek a chance to advance your career in a vibrant, global setting, this job...


  • Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

    Incident Management Analystlokalizacja: Warszawa (mazowieckie)numer referencyjny:forma zatrudnienia: Pełny etatCompany:Our client is a Japanese company that has been a leader in the technology market for over 85 years. They started by producing office equipment, now they offer both digital and IT services. Currently, to the team in Warsaw office, we are...


  • Warszawa, Mazovia, Polska JLL Pełny etat

    We are seeking a Sr. Analyst, Portfolio Management to join our Global Real Estate Portfolio Management team, whose mission is to ensure JLL's occupied real estate portfolio meets the needs of the business. The Sr. Analyst, Portfolio Management will report to the Global Real Estate Portfolio Management Lead, and will support efforts to deliver creative,...


  • Warszawa, Mazovia, Polska Randstad Polska Sp. z oo Pełny etat

    please confirm if you are over 18 years of age: * TAK / YES NIE / NO What are your financial expectations? (gross/monthly) When can you start working? Your personal data controller is Randstad Polska Sp. z o.o. with its registered office in Warsaw , at Al. Jerozolimskie 134, hereinafter the Controller or the Company. Your personal data controller is...


  • Warszawa, Mazovia, Polska NielsenIQ Pełny etat

    Job DescriptionAbout the roleAs an Organizational Effectiveness Workforce Planning Lead, you will be instrumental in driving improvements to organizational designs and ways of working with a specific focus on our commercial operations. You will lead strategic and operational workforce planning initiatives in line with business strategy and priorities....

  • Data Management Analyst

    1 miesiąc temu


    Warszawa, Mazovia, Polska Pandora Pełny etat

    Do you want to be a part of the world's leading jewellery company while putting your experience in technology into use? If yes, then we might have an exciting opportunity for you You will be part of an exciting digital & tech area and work in an international organisation of can-do spirited, passionate, and performance-driven people. We value flexibility and...

  • Data Management Analyst

    2 tygodni temu


    Warszawa, Mazovia, Polska Pandora Pełny etat

    Do you want to be a part of the world's leading jewellery company while putting your experience in technology into use? If yes, then we might have an exciting opportunity for you You will be part of an exciting digital & tech area and work in an international organisation of can-do spirited, passionate, and performance-driven people. We value flexibility and...

  • Data Management Analyst

    4 tygodni temu


    Warszawa, Mazovia, Polska Pandora Pełny etat

    Do you want to be a part of the world's leading jewellery company while putting your experience in technology into use? If yes, then we might have an exciting opportunity for you You will be part of an exciting digital & tech area and work in an international organisation of can-do spirited, passionate, and performance-driven people. We value flexibility and...


  • Warszawa, Mazovia, Polska Jones Lang LaSalle Incorporated Pełny etat

    Junior Analyst with Hebrew, Financial Management Team page is loaded Junior Analyst with Hebrew, Financial Management Team Apply remote type On-site locations Warsaw, POL time type Full time posted on Posted 4 Days Ago job requisition id REQ354094 About JLLWe're JLL-a leading professional services and investment management firm specializing in real estate....


  • Warszawa, Mazovia, Polska Fyte Pełny etat

    Position: Revenue Growth Management Analyst Location: Warsaw Working Model: Hybrid Responsibilities: Support preparing for the monthly cycle: Commercial Innovation Meeting, Country Development Team Meeting, SKU to Market submission. & RedSlim, Tableau, Business Case Template, SKU to Market, Scorecards, Assortment Recommendation, PQA, Value Chains.NielsenIQ...