Workforce Management Real Time Analyst

2 tygodni temu


Warszawa, Mazovia, Polska Randstad Polska Pełny etat

Together with our valued client, a globally recognized company, we are establishing a new contact center in the vibrant city of Warsaw.

If you possess expertise in enhancing staffing efficiency, monitoring customer interaction volumes in real-time, and you are seeking a chance to advance your career in a lively, international setting, this career opportunity is tailored for you.

What We Offer

  • Stable and secure employment
  • Comprehensive benefits package
  • Chances to tackle fresh challenges
  • Contributing to the development of new organizational frameworks
  • State-of-the-art office situated in an appealing Warsaw location

Your Responsibilities

  • Collaborate closely with operations management to uphold service levels, adherence, and overall performance
  • Engage with the WFM Manager to address schedule modifications or concerns
  • Analyze business procedures and work closely with the WFM Team to enhance operational outcomes
  • Real-time adherence monitoring
  • Update schedules as necessary, optimize breaks for enhanced efficiency
  • Engage in pertinent meetings
  • Provide insights to stakeholders and facilitate effective labor management

What We Seek

  • Demonstrated proficiency in workforce management in a dynamic customer service or contact center environment (at least 1-2 years)
  • Fluency in English
  • Competence in workforce management tools and software
  • High level of expertise in Microsoft Excel, if possible
  • Strong computer proficiency
  • Effective analytical skills and capacity to leverage data for decision-making
  • Exceptional organizational and time management abilities
  • Initiative-driven and resilient individual who thrives in a dynamic setting

Employment agency reference number: 47

This career opportunity is targeted at individuals aged 18 and above



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