Client Service Account Manager

2 tygodni temu

Warszawa, Mazovia, Polska Citigroup Inc. Pełny etat

Key Responsibilities:

  • Lead resolution of escalated operational and service issues in path to green. Help clients navigate Citi's operational SMEs. Arrange subject matter discussions/reviews as required.
  • Own client service review meetings ensuring quality MI are presented. Share service review results internally and ensure any resulting action items are managed to conclusion.
  • Own operational due diligence visits, audit schedules, operational workshops and their agendas.
  • Support Sales/Supporting Client Executives in preparation for new contract review with Client.· Maintain client signature lists and client statutory documents. Ensure accurate and timely KPIs/SLA metrics are delivered.
  • Adhere to the Account Management escalation policy for any significant issues where others outside of Account Management need to be made aware of the issue, steps to resolution and notification of closure.
  • Oversight of significant client change initiatives and co-ordination of client change delivery for non-contractual change clients, ensure clients receive notices and updates on all planned changes, including Citi driven, client driven and regulatory driven change. Ensure clients are fully operational and satisfied post go-live.
  • Partner up with BAU Operations to champion operational solutions and challenge manual/bespoke/inefficient processes to ultimately reduce risk, increase efficiency and/or enhance service delivery.

Experience and Skills:

  • 5+ years of experience in a global financial institution with broad end to end understanding of the Securities Services products to including Fund Accounting, Transfer Agency, Middle Office, Global Custody and Direct Custody.
  • Previous experience in client facing role essential.
  • Must demonstrate strong communication skills in English and Polish.
  • Enthusiastic with strong presentation and interpersonal skills.
  • Thorough knowledge and familiarity with Microsoft Word, Excel, PowerPoint and Outlook required.
  • Strong analytical and problem solving skills.
  • Continuous improvement mindset and experience.
  • Strong team player with excellent attention to detail.

What we Offer:

  • As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;
  • A non-contributory pension scheme with strong employer contributions
  • Life assurance cover
  • Citi fully covers medical insurance for all employees with generous day to day benefits as well as hospital cover
  • Citi also supports a further education policy
  • Wellness program - on site Occupational Health Centre plus a series of informative talks on topical health related subjects
  • Learning opportunities that are far from typical - internal and external training sessions, on-the-job trainings, free access to Udemy and other popular online training platforms, webinars, mentoring programs, business certificates well-known in the financial industry, co-financing courses and studies, soft skills and hard name it and we probably already have it ready and waiting for you
  • We give you 2 extra days per year that you can spend on any training of your choice
  • At Citi we strongly believe in Diversity and Inclusion – if you do too, you can make the world better by joining one of our Employees Networks

#LI-DP2

Job Family Group:

Customer Service

Job Family:

Institutional Client Management

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


#J-18808-Ljbffr

  • Client Service Account Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska 11101 Citibank Europe plc Poland Pełny etat

    Key Responsibilities:Lead resolution of escalated operational and service issues in path to green. Help clients navigate Citi's operational subject matter experts. Arrange subject matter discussions/reviews as required.Own client service review meetings ensuring quality MI are presented. Share service review results internally and ensure any resulting action...

  • Senior Client Service Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska Bank of America Pełny etat

    Bank of America Senior Client Service Manager Jacksonville , Florida Apply Now Pennington, New Jersey;Jacksonville, Florida; Lone Tree, ColoradoJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our...

  • Account Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska HH Global Pełny etat

    As the Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will be responsible for delivering exceptional client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with key...

  • Account Manager/Client Partnerships

    2 tygodni temu

    Warszawa, Mazovia, Polska Performance Media Pełny etat

    Account Manager/Client Partnerships Warszawa, Mazowieckie Account Manager/Client Partnerships Warszawa Warszawa, Województwo mazowieckie, Polska Zakres obowiązków:będziesz osobą odpowiedzialną za współpracę z kluczowymi klientami firmy i utrzymywanie z nimi relacji - będziesz osobą na pierwszej linii kontaktu, która rozumie ich potrzeby i...

  • Client Service Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska TenderHut S.A. Pełny etat

    Miejsce pracy zdalnie, Białystok, Warszawa, Chorzów, Wrocław Dołącz do Human Agency jako Client Service Manager - aplikuj już terazKim jesteśmy?Nie jesteśmy zwykłym zespołem digital marketingu - jesteśmy grupą kreatywnych umysłów rozwijających się w obszarze marketing automation, z odrobiną doświadczenia korporacyjnego i szczyptą geniuszu...

  • account manager – client solutions

    2 tygodni temu

    Warszawa, Mazovia, Polska BIURO DORADCZE Pełny etat

    International Company that helps people discover the world and empowers everyone to be a creator. They are an AI backboned technology company operating top apps across the globe. They have millions of users from every continent. The newly opened Warsaw office is looking to hire a top Account Manager to join its world-class team(s) and build impactful...

  • Account Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska MICHELIN Pełny etat

    Account Manager Manage accounts of all sizes by representing your team externally with clients and internally by working with various stakeholders Develop a thorough understanding of the clients' position in the market, their product/service, points of difference and competitive landscape Capture, manage & answer customer request/claim Establish and...

  • Client Accounting Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska Jones Lang LaSalle IP, Inc. Pełny etat

    Manage a regional finance team and structure to deliver a high performing finance function across client /countries.Responsible for team management and development.Responsible for effective financial control processes.Ensure high quality financial reporting to the JLL Account Team and the client.Support the commercial management and analysis of the Account...

  • Account Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska POPIOL sp. z o.o. Pełny etat

    Account Manager - Agencja reklamowa Warszawa, Mazowieckie Account Manager - Agencja reklamowa Warszawa Warsaw, Masovian Voivodeship, Polska Account Manager - Agencja reklamowa Miejsce pracy: Warszawa Twój zakres obowiązków efektywne budowanie i utrzymywanie relacji z klientami,identyfikowanie potrzeb Klienta i proponowanie działań non-standard oraz...

  • Client Service Manager, BHT in Poland

    2 tygodni temu

    Warszawa, Mazovia, Polska Ipsos Pełny etat

    Client Service Manager Brand Health Tracking Branch: market and public opinion surveys Place of work: Warsaw, Poland Ipsos is a global leader in survey-based market research activities, present in 90 markets and employing more than 18,000 people. Our passionately curious research professionals, analysts and scientists have built unique...

  • Client Service Manager, BHT in Poland

    2 tygodni temu

    Warszawa, Mazovia, Polska Marketing Management Analytics, Inc. Pełny etat

    Client Service ManagerBrand Health Tracking Branch: market and public opinion surveysPlace of work: Warsaw, Poland Ipsos is a global leader in survey-based market research activities, present in 90 markets and employing more than 18,000 people. Our passionately curious research professionals, analysts and scientists have built unique multi-specialist...

  • Account Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska HRK S.A. Pełny etat

    Dla naszego klienta w pełni niezależnej agencji reklamowej tworzącej zaskakujące kreacje i innowacyjne rozwiązania poszukujemy Account Managera.Account ManagerMiejsce pracy: Warszawa Zadania: prowadzenie zintegrowanych projektów dla klientów agencji w tym w szczególności koordynacja przebiegu kampanii online koordynacja tworzenia i modyfikacji...

  • Account Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska Green Parrot Pełny etat

    Stanowisko: Account ManagerWynagrodzenie: 7000 – 8500 PLN netto (B2B)Gdzie: pracujemy hybrydowo w naszym biurze w Warszawie (możliwa też praca w naszym katowickim biurze), a czasem jeździmy na prezentacje do klientów z innych miast Kim jesteśmy?W Green Parrot łączymy marketing z technologią. Naprawdę. Mamy ponad 100-osobowy zespół specjalistów...

  • Key Account Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska stalwartmanacus Pełny etat

    For our Client, an international animal nutrition company, we are looking for a candidate for a position:Key Account ManagerRange of responsibilities:Develop and maintain long-term trusting relationships with strategic customers to accomplish organic growth and long-term company objectivesUnderstand and work within sales process, deeply understanding...

  • Client Service Officer

    2 tygodni temu

    Warszawa, Mazovia, Polska ITDS Business Consultants Pełny etat

    Warsaw-based opportunity with the possibility to work hybridAs a Client Service Officer, you will be working for our client, one of the largest private bank in the world. You will be monitoring, assessing, analysing and/or evaluating processes and data within the Global Wealth Management TeamYour main responsibilities: Main responsibilities will be related...

  • Key Account Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska Securitas Polska Pełny etat

    Responsibilities:Accountability on your account(s) metrics and commitment to objectivesMonitor and report on account(s) metrics, including revenue, margin, product mix and client satisfactionPrimary contact for your multisite key account(s)Establish strong relationships with key stakeholders at the client organizationMeet all client needs and...

  • Account Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska BrightView Pełny etat

    At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for an Account Manager. Can you picture yourself here?Here's what you'd do:You'd be the primary contact for your clients, building long-term...

  • Account Executive

    2 tygodni temu

    Warszawa, Mazovia, Polska Freundschaft Pełny etat

    Account Executive / Junior Account Manager Warszawa, Mazowieckie Account Executive / Junior Account Manager Warszawa Warszawa, Województwo mazowieckie, Polska JESTEŚMY FREUNDSCHAFTWierzymy, że z różnic powstają lepsze platformy, content, design, performance i experience, a komunikacja to otwieranie się na innych.Jeśli pracując w obsłudze klienta...

  • Client Finance Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska Jones Lang LaSalle IP, Inc. Pełny etat

    Role PurposeThe Client Finance Manager is a senior leadership role, with oversight of client accounts, one or more depending on client requirement. This role will have direct responsibility for leading the finance team. The Client Finance Manager is the financial liaison between the JLL Operational Team and the Client. Responsible for the implementation and...

  • Account Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska GetInData sp. z o.o. sp. k. Pełny etat

    GetInData | Part of Xebia is a leading data company working for international Clients, delivering innovative projects related to Data, AI, Cloud, Analytics, ML/LLM, and GenAI. The company was founded in 2014 by data engineers and today brings together 120 Data & AI experts. Our Clients are both fast-growing scaleups and large corporations that are industry...