High Severity Incident Manager

2 tygodni temu


Katowice, Silesia, Polska Groupe SII Pełny etat

We are looking for IT High Severity Incidents Managers who will be responsible for helping business users get the expected help from external vendors. We base our work on the case's severity level and contracted SLA with suppliers.

The work will be carried out completely remotely.

Your role Creation, maintenance, execution, and updates to the Service Restoration Plan Ensure performance by monitoring the execution of the operational service processes Mitigation of Business Impact by applying technical or business workaround End-to-end coordination of resolution for high-priority and major incidents Communication with all involved stakeholders about the status within Tower Control and Support Coordination of technical bridge calls between vendors Own creation of post-incident overviews Shift work (24/7) in a team of 14 people or standard working hours depending on the project Your skills At least 2 years of experience in Service coordination or 1 year in Incidents Management Familiarity with ServiceNow, at least to a usable degree, knowledge of reporting modules is welcome Intermediate knowledge of Excel, mainly data editing and pivot tables Knowledge of ITIL, especially Incident Management (request, problem, change, and knowledge management are helpful to work freely with other teams) Professional nomenclature appropriate to ITIL issues and inter-corporate collaboration Experience in vendor management - require vendors to follow incident policies and contracted SLAs Result-oriented team player and good motivator with business sense and understanding of commercial urgency Fluent in English, both written and spoken

Optional:

ITIL foundation or greater certification would be preferred

Job no GT6KU



  • Katowice, Silesia, Polska Cyclad Pełny etat

    In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. For our customer, leader in consulting, technology services and digital transformation we are seeking an Major Incident Manager who speaks French and English.Project...


  • Katowice, Silesia, Polska Capgemini Pełny etat

    At Capgemini, we're proud to be a global leader in working with companies to transform and manage their business by harnessing the power of technology. We are guided everyday by the purpose of unleashing human energy through technology for an inclusive and sustainable future. We are a responsible and diverse organization, with a strong 55-year heritage and...


  • Katowice, Silesia, Polska Experis ManpowerGroup Sp. z o.o. Pełny etat

    Responsible for the quality of presented reports Responsible for service organization Responsible for service improvement and optimization Taking the role of Problem Coordinator, Major Incident Manager if such problems occur in the service Communication with service leaders (i.e.: Delivery Managers, Delivery Service Managers, Support Lead, Lead...


  • Katowice, Silesia, Polska LIPTON Teas Pełny etat

    The procurement manager holds the responsibility for logistics procurement business for EMEA (Europe, Middle East, & Africa) partnering with the logistics organization. This is an exciting and dynamic role reporting to the Global Head of Logistics Procurement, managing an annual spend of €45M.The Procurement Manager will build market knowledge on trends,...

  • Project Manager

    2 tygodni temu


    Katowice, Silesia, Polska Alstom Pełny etat

    At Alstom, we understand transport networks and what moves people.From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide,...

  • IT Service Manager

    2 tygodni temu


    Katowice, Silesia, Polska Hitachi Vantara Corporation Pełny etat

    Description Hitachi Energy IT have initiated an IT Transformation program for the set up and migration to a new "stand alone" global IT environment. We are looking for a talented IT individual to be part of building and operating a new IT function equipped to meet our future needs.As a ServiceNow Service Delivery Manager your role will be to ensure the...

  • Project Manager

    2 tygodni temu


    Katowice, Silesia, Polska Alstom Pełny etat

    Req ID:452256 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility...

  • Project Manager

    2 tygodni temu


    Katowice, Silesia, Polska ALSTOM Gruppe Pełny etat

    Select how often (in days) to receive an alert: Project ManagerDate: 18 May 2024Company: Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the...

  • Plant Manager, Automotive

    2 tygodni temu


    Katowice, Silesia, Polska GOLDMAN RECRUITMENT Pełny etat

    Are you passionate about leading production activities in the automotive industry? Join our client, a renowned company, as a Plant Manager and take charge of managing all production operations at the factory!Responsibilities:Lead and organize production activities, ensuring goals are met with top-notch quality standards,Work with cross-functional teams to...


  • Katowice, Silesia, Polska Ammeraal Beltech Pełny etat

    Job DescriptionDo you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyor and power transmission belts?Apply your skills in a company that helps bring packages to your doorstep, food to your table, keep you healthy on a treadmill, facilitate automation and so much more Our organization is...

  • Platform Engineer

    4 tygodni temu


    Katowice, Silesia, Polska ING Pełny etat

    We are looking for you, if you: are an ambitious Ops/Platform Engineer who can add value based on his/her in depth technical knowledge, have strong experience with Red Hat Linux Administration, are experienced with Incident Management, have experience with Application Servers like Tomcat, have experience with web servers such as NGINX, Apache etc. have...


  • Katowice, Silesia, Polska 7N Pełny etat

    Program Manager with BI experience Chorzow, Silesian Voivodeship Program Manager with BI experience Katowice Katowice, Silesian Voivodeship, Polska 7N is an agent for high-end IT professionals. For over 30 years of operation we have proven that a clear and transparent financial model, collaboration exclusively with experts in their respective fields, and...

  • Project Manager

    4 tygodni temu


    Katowice, Silesia, Polska Alstom Pełny etat

    Req ID: At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility...

  • Project Manager

    2 tygodni temu


    Katowice, Silesia, Polska Alstom Pełny etat

    Req ID:452256 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility...

  • Project Manager

    2 tygodni temu


    Katowice, Silesia, Polska Alstom Pełny etat

    Req ID: At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility...

  • Project Manager

    3 tygodni temu


    Katowice, Silesia, Polska Alstom Pełny etat

    Req ID:452256 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility...

  • Platform Engineer

    2 tygodni temu


    Katowice, Silesia, Polska ING Bank N.V. Pełny etat

    We are looking for you, if you: are an ambitious Ops/Platform Engineer who can add value based on his/her in depth technical knowledge, have strong experience with Red Hat Linux Administration, are experienced with Incident Management, have experience with Application Servers like Tomcat, have experience with web servers such as NGINX, Apache etc. have...

  • Platform Engineer

    2 tygodni temu


    Katowice, Silesia, Polska ING Pełny etat

    We are looking for you, if you: are an ambitious Ops/Platform Engineer who can add value based on his/her in depth technical knowledge, have strong experience with Red Hat Linux Administration, are experienced with Incident Management, have experience with Application Servers like Tomcat, have experience with web servers such as NGINX, Apache...

  • Project Manager

    2 tygodni temu


    Katowice, Silesia, Polska ALSTOM Gruppe Pełny etat

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our...


  • Katowice, Silesia, Polska Alstom Pełny etat

    Req ID:424959 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility...