Major Incident Manager with French/AOM

2 tygodni temu


Katowice, Silesia, Polska Capgemini Pełny etat

At Capgemini, we're proud to be a global leader in working with companies to transform and manage their business by harnessing the power of technology. We are guided everyday by the purpose of unleashing human energy through technology for an inclusive and sustainable future.

We are a responsible and diverse organization, with a strong 55-year heritage and deep industry expertise. We are trusted by our clients to address the entire breadth of their business needs — from strategy and design to operations. Our actions are fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Main duties and responsibilities include:

  • Issue communication about P1 and P2 incidents to inform all parties about the status of the ongoing incident.
  • Lead and coordinate management of incidents by quickly mobilizing the teams and third parties necessary for resolution.
  • Report to top management on the status of critical incident resolution.
  • Participate in CABs to identify major changes that can generate a significant business impact by anticipating possible prevention areas.
Our Requirements:
  • Experience in Service Management.
  • Being familiar with IT infrastructure and ITIL methodology.
  • Readiness to work on 12-hours shift in 24/7 mode.
  • Fluent French and English.
What have we prepared for you?

A lot of benefits:

  • Access to Capgemini Helpline with possibility to chat with therapists.
  • Private medical care and life insurance
  • Bonuses for recommending your friends to Capgemini.
  • Access to Inspiro app with rich audiobooks database
  • Access to our NAIS benefit platform (40+ options available: Netflix, SpotifyMultisport, cinema tickets, etc.

Personal and professional development:

  • 70+ training tracks with certification opportunities (e.g. MS Azure, AWS, Google) on our NEXT training platform.
  • Platform with free access to Pluralsight, TED TalksCoursera materials and trainings.
  • Free access to Udemy Business account with ability to use during and outside working hours.

Our legendary atmosphere:

We value teamwork and good relationships. We work together, drink coffee together, and form friendships both inside and outside of work.

  • No official dress-code
  • Various communities: OUTfront, , Foreigners Community, and more.
  • Day off for volunteering
  • Ability to implement world-changing initiatives thanks to our Grant Program
  • The award of "Top Employer Poland 2024" and "Top Employer Europe 2024" - proof of our commitment to creating an exceptional work environment and caring for the development of our employees
Who are we?

Being one of us means constant development among other great people. It's a team who you want to spend time with, during and after work. Trainings and initiatives make your daily tasks more interesting, fun, and unique.

One of Capgemini Poland's business unit is Cloud Infrastructure Services (CIS) – all the teams inside have a variety of scopes.

Our employees say that in CIS they are surrounded by awesome teammates who are ready to help you professionally or just to drink a coffee with. You can count on your managers, willing to support you and share their expertise with you.

It's time to #Get the Future You Want

Your life is in your hands, and you have the opportunity to improve it, develop yourself, and simply — join us :)

When you join Capgemini, you don't just start a new job. You become part of something bigger.

Learn about how the recruitment process works – how to apply, where to follow your application, and next steps.

To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.

#J-18808-Ljbffr

  • Katowice, Silesia, Polska Cyclad Pełny etat

    In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. For our customer, leader in consulting, technology services and digital transformation we are seeking an Major Incident Manager who speaks French and English.Project...


  • Katowice, Silesia, Polska Groupe SII Pełny etat

    We are looking for IT High Severity Incidents Managers who will be responsible for helping business users get the expected help from external vendors. We base our work on the case's severity level and contracted SLA with suppliers. The work will be carried out completely remotely. Your role Creation, maintenance, execution, and updates to the Service...


  • Katowice, Silesia, Polska Cyclad Pełny etat

    Currently, for our client, we are looking for candidates with knowledge of English and French to work as a Customer Support Specialist.Project information:Office location: KatowiceWorking model: hybridWorking hours: Monday - Friday start between 8-9Type of employment: one year contract (with possibility to extend)Level: SpecialistRemuneration: PLN gross...


  • Katowice, Silesia, Polska NTIATIVE Sp. Z O.o. Pełny etat

    DBA Infrastructure Engineer with French Miejsce pracy: Katowice Technologies we use Expected DB2 My SQL Oracle Postgre SQL Couch Base Operating system Windows About the project For our partner, we are looking for a DBA Infrastructure Engineer with French, who wants to build the team working for one of the biggest French bank.This job offer is for candidates,...


  • Katowice, Silesia, Polska TMF Group Pełny etat

    We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted on our career website. About TMF Group TMF Group is a leading provider of employee,...


  • Katowice, Silesia, Polska Ntiative Sp. Z O.o. Pełny etat

    Technologies-expected : DB2 My SQL Oracle Postgre SQL Couch Base about-project : For our partner, we are looking for a DBA Infrastructure Engineer with French, who wants to build the team working for one of the biggest French bank.This job offer is for candidates, who have strong knowledge and skills in DBA area.responsibilities : You will be responsible for...


  • Katowice, Silesia, Polska NTIATIVE IT Recruitment Pełny etat

    Job Description:For our partner, we are looking for a DBA Infrastructure Engineer with French, who wants to build the team working for one of the biggest French banks.Your Future Tasks:You will be responsible for database reliability and optimization.You will implement measurement tools and performance metrics.You will need to administer DB2, MySQL, Oracle,...


  • Katowice, Silesia, Polska Cyclad Pełny etat

    Type of employment:contract of employmentHybrid type of job (2 days work from office per week)Salary: Up to 15k PLN gross/monthlyProject language:FrenchStart date:depending on candidate's availabilityYour responsibilities:You will be responsible for database reliability and optimizationYou will implement measurement tools and performance metricsYou will need...


  • Katowice, Silesia, Polska oilandgas Pełny etat

    Join a team recognized for leadership, innovation and diversityLead Customer Experience Professional with FrenchWe have an opportunity for a Lead Customer Experience Professional to join us at Honeywell in Katowice, PL. To be successful in this role, you will have the ability to work with the client and speak fluent French. Logistic background is a plus....


  • Katowice, Silesia, Polska Concentrix Pełny etat

    Job Title:Ryanair Customer Support with English/French - work from KatowiceJob DescriptionRyanair is Europe's most popular airline, with up to 142 million annual passengers, operating more than 2,400 flights a day and connecting 37 countries using a fleet of more than 450 aircraft. Another 200 Boeing 737 will join the fleet soon, allowing Ryanair to increase...


  • Katowice, Silesia, Polska Concentrix Pełny etat

    Job Title:Ryanair Customer Support with English/French - work from KatowiceJob DescriptionRyanair is Europe's most popular airline, with up to 142 million annual passengers, operating more than 2,400 flights a day and connecting 37 countries using a fleet of more than 450 aircraft. Another 200 Boeing 737 will join the fleet soon, allowing Ryanair to increase...


  • Katowice, Silesia, Polska ING Pełny etat

    Are you the Next HR Specialist at ING? Minimum 1-year experience in a Shared Services setting, specifically in HCM data management processes, Strong written and verbal English and French skills, Familiarity with HR technology & processes, emphasizing data management, Ability to collaborate and nurture relationships with internal and external...


  • Katowice, Silesia, Polska ING Bank N.V. Pełny etat

    We are looking for you, if you have: at least 1 year of working experience in a Shared Services environment, preferably with HCM data management processes (maintenance of the employee's life cycle), very good written and verbal communication skills in English and French (B2+/C1), experience in HR technology & processes with strong focus on data management, ...


  • Katowice, Silesia, Polska Experis ManpowerGroup Sp. z o.o. Pełny etat

    Responsible for the quality of presented reports Responsible for service organization Responsible for service improvement and optimization Taking the role of Problem Coordinator, Major Incident Manager if such problems occur in the service Communication with service leaders (i.e.: Delivery Managers, Delivery Service Managers, Support Lead, Lead...


  • Katowice, Silesia, Polska LeasingTeam Group Pełny etat

    LeasingTeam Professional wspiera polskie i globalne przedsiębiorstwa w pozyskiwaniu kluczowych pracowników i zarządzaniu zasobami ludzkimi. Agencja specjalizuje się w rekrutacjach stałych na stanowiska średniego i wyższego szczebla oraz outsourcingu white-collar. Skutecznie realizuje zlecenia, pracując w oparciu o autorską metodologię ASSET, która...


  • Katowice, Silesia, Polska Capgemini Polska Sp. z o.o. Pełny etat

    Senior Finance and Accounting Spec. with French @ Capgemini Polska Sp. z o.o. Katowice Katowice, Silesian Voivodeship, Polska We work in a hybrid model Recruitment process for this position and onboarding trainings are conducted online. At Capgemini, we're proud to be a global leader in working with companies to transform and manage their business by...


  • Katowice, Silesia, Polska Capgemini Pełny etat

    At Capgemini, we're proud to be a global leader in working with companies to transform and manage their business by harnessing the power of technology. We are guided everyday by the purpose of unleashing human energy through technology for an inclusive and sustainable future. We are a responsible and diverse organization, with a strong 55-year heritage and...

  • Site Reliability Engineer

    4 tygodni temu


    Katowice, Silesia, Polska ING Pełny etat

    We are looking for you, if you:have experience in operating system administration (Windows),know key cloud proconcepts you can describe cloud-nativeunderstand and have knowledge about other stack layers – Network, Virtualization, Middleware, Databases (MS SQL),have good understanding of programming (preferred languages: Python, PoweShell, Golang),know how...


  • Katowice, Silesia, Polska Deloitte Central Europe Pełny etat

    Description & Requirements Who we are looking forAt least 2 years of experience in Accounts Payable, reconciliations, invoice preparation/processing or Procurement within an international business environment;Fluent English and one of the following language: German or French written and verbal communication skills is an must.Experience in working with...

  • Site Reliability Engineer

    2 tygodni temu


    Katowice, Silesia, Polska ING Bank N.V. Pełny etat

    We are looking for you, if you:have experience in operating system administration (Windows),know key cloud proconcepts you can describe cloud-nativeunderstand and have knowledge about other stack layers – Network, Virtualization, Middleware, Databases (MS SQL),have good understanding of programming (preferred languages: Python, PoweShell, Golang),know how...