Support Specialist

2 tygodni temu

Poznań, Greater Poland MWT Solutions S.A. Pełny etat

Technologies-expected : SQL technologies-optional : Power Shell Azure responsibilities : Customer support, providing assistance and resolving customer inquiries and incidents, Maintaining regular contact with customers to ensure effective communication and address their needs.

Collaborating with manufacturers to address product-related issues and gather necessary information for troubleshooting.

Creating SQL reports and programming functions to generate relevant data and insights.

Assisting in the preparation of documentation and solutions for customer inquiries and technical issues.

Contributing to the development of knowledge base articles to enhance customer self-service capabilities.


Cooperation within team of specialists to enhance support level and customer satisfaction requirements-expected : Strong problem-solving skills, with the ability to analyze and resolve technical issues.

A team player who can collaborate effectively with colleagues and customers.

Excellent communication skills to interact professionally with customers and team members.

Proficient in issue analysis to identify root causes and implement appropriate solutions.

Proficient in SQL knowledge/ query creation.

Knowledge of Windows/ Linux server and user environments.

Knowledge of most common programming languages.

English on minimum B2 level.

offered :

Professional development opportunities in a company that is constantly growing and is a leader in its services in the European market.

Employment contract or B2 B contract.

Compensation consisting of a fixed salary and task-based bonuses.

Luxmed healthcare package and Multisport card.

Individual English language lessons.

Flexible working hours.

On-site/hybrid work in an office located in the center of Poznań.

Events and team-building trips.

Relaxed working atmosphere and no dress code.

benefits :
sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses flexible working time integration events no dress code coffee / tea charity initiatives work life balance

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