Staff Software Engineer

We are looking for a Staff Software Engineer to join our team and work on the internationalization of every product at Zendesk. We work on a ruby codebase that gathers translation keys from all our products, package them for translations and then make them available to all via various delivery methods. We also guide all teams within Zendesk for a better internationalization of their applications.

What we're doing every day:

Work on an existing Ruby on Rails application and learn more about Ruby, Rails and the specificities of Internationalization. To help you go through it, you'll be mentored by our team of seasoned engineers.

Take a story from our current sprint, then go and write some code to solve the problem at hand. Sometimes help will be needed and you can ask questions on Slack or pair on Zoom with someone on the team. Don't forget your Rspec tests, we're serious about our testing and code coverage Once you're all done and happy with your changes, push them to GitHub, create a pull request and wait for a review from the team. This time can be used to review code from other team members. Once the pull request is accepted and merged, a new Docker image will be created and be deployed in our Kubernetes infrastructure built on top of Amazon services.

Get along with our Localization teams on various projects and initiatives, implementing tools or scripts to help make their work easier.

Participate in technical discussions with the team and weigh on some of them with personal experience. Participate in the team rituals such as planning, retrospective, backlog grooming and remote social times.

Be part of company-wide inclusion and diversity initiatives including volunteering time, learning sessions or training.

Enjoy our company benefits such as regular team lunches, remote meet-ups, online conferences, unlimited Paid Time Off and much more.

Sound like something you'd enjoy doing? Let's talk about what kind of candidate we're looking for.

What you bring to the role Required Qualifications

6+ years of experience with Ruby, , Express and TypeScript, or a comparable web stack.

Development experience with a deep understanding of asynchronous code.

Autonomy to carry a project through its execution, while also knowing when to ask for help.

A collaborative attitude, contributing to an enjoyable work environment that promotes teamwork throughout the organization

Open minded and inclusive mentality, both for your colleagues and your work.

Know about Unicode, CLDR, IANA, International standards, and i18n library implementations.

English proficiency is required

Experience with Internationalization and Localization

Preferred Qualifications

Experience with some technologies in our tech stack: K8, S3 bucket, EC2, Rabbit MQ, Reddis, DataDog, Non relational databases / mongo db, Github - actions - deployment, Jenkins or Spinnaker - tools for deployment, Ruby

Experience working with globally distributed teams

Our data is stored on MongoDB, Redis, MySQL, S3 and queued or streamed through RabbitMQ, Kafka and SQS.

What gives you an edge

This is what can set you apart from the other candidates, but we don't expect you to have.

Having a multi-cultural experience (living in another country for instance)

Contribution to Open-source internationalization-related standards or libraries.

Understanding or fluency in a right-to-left (RTL) language

Job Description

We are looking for a Staff Software Engineer to join our team and work on the internationalization of every product at Zendesk. We work on a ruby codebase that gathers translation keys from all our products, package them for translations and then make them available to all via various delivery methods. We also guide all teams within Zendesk for a better internationalization of their applications.

What we're doing every day:

• Work on an existing Ruby on Rails application and learn more about Ruby, Rails and the specificities of Internationalization. To help you go through it, you'll be mentored by our team of seasoned engineers.
• Take a story from our current sprint, then go and write some code to solve the problem at hand. Sometimes help will be needed and you can ask questions on Slack or pair on Zoom with someone on the team. Don't forget your Rspec tests, we're serious about our testing and code coverage Once you're all done and happy with your changes, push them to GitHub, create a pull request and wait for a review from the team. This time can be used to review code from other team members. Once the pull request is accepted and merged, a new Docker image will be created and be deployed in our Kubernetes infrastructure built on top of Amazon services.
• Get along with our Localization teams on various projects and initiatives, implementing tools or scripts to help make their work easier.
• Participate in technical discussions with the team and weigh on some of them with personal experience. Participate in the team rituals such as planning, retrospective, backlog grooming and remote social times.
• Be part of company-wide inclusion and diversity initiatives including volunteering time, learning sessions or training.
• Enjoy our company benefits such as regular team lunches, remote meet-ups, online conferences, unlimited Paid Time Off and much more.

Sound like something you'd enjoy doing? Let's talk about what kind of candidate we're looking for.

What you bring to the role Required Qualifications

• 6+ years of experience with Ruby, , Express and TypeScript, or a comparable web stack.
• Development experience with a deep understanding of asynchronous code.
• Autonomy to carry a project through its execution, while also knowing when to ask for help.
• A collaborative attitude, contributing to an enjoyable work environment that promotes teamwork throughout the organization
• Open minded and inclusive mentality, both for your colleagues and your work.
• Know about Unicode, CLDR, IANA, International standards, and i18n library implementations.
• English proficiency is required
• Experience with Internationalization and Localization

Preferred Qualifications

• Undergraduate degree in Computer Science
• Experience with some technologies in our tech stack: K8, S3 bucket, EC2, Rabbit MQ, Reddis, DataDog, Non relational databases / mongo db, Github - actions - deployment, Jenkins or Spinnaker - tools for deployment, Ruby
• Experience working with globally distributed teams

Tech Stack

• Our application code is mostly written in TypeScript, JavaScript, and Ruby.
• Our data is stored on MongoDB, Redis, MySQL, S3 and queued or streamed through RabbitMQ, Kafka and SQS.
• Our workloads run on Kubernetes clusters running on AWS.

What gives you an edge

This is what can set you apart from the other candidates, but we don't expect you to have.

• Having a multi-cultural experience (living in another country for instance)
• Contribution to Open-source internationalization-related standards or libraries.
• Understanding or fluency in a right-to-left (RTL) language

The Poland annualized base salary range for this position is zł268,000.00-zł402, Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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