AI ServiceNow Consultant

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska SPOC - ServiceNow Experts Since 2010 Pełny etat

We have reasons to be proud

In 2010, we were the first in Poland to start the journey with ServiceNow - a complex cloud platform that is already used by almost 7,000 companies around the world.

Today, we are one of the leading ServiceNow partners in Europe, serving customers regardless of latitude.

We have the unique ServiceNow Elite Partner status. We lead the demanding projects, both implementation and development. Our main specializations are ITSM, CSM, ITOM, CMDB, Sec Ops, AppEngine, GRC. We bring together real professionals and the greatest ServiceNow enthusiasts. Our team currently consists of over 100 specialists with high competences confirmed by the certificates required by ServiceNow.

The company's headquarters is in Poznań, but we also have offices in Wrocław, Toruń, Warsaw and Luxembourg.

What is the responsibility of a Technical Consultant at SPOC?

Min. 3 years professional experience in business and process analysis, implementation and maintenance of the ServiceNow platform

Implementation experience based on ITIL and/or SCRUM methodology

ServiceNow System Administrator Certification

Outstanding communication skills (both written and spoken) covering all levels of management as well astechnical and business roles

Ability to explain and paraphrase requirements and make technical assessments
Excellent English and Polish skills - C1 is a must
Ability to work in a team and coordinate activities at various stages of projects
Proactivity, focusing on solving problems and finding improvements
Willingness to learn and constantly discover new areas
Excellent analytical skills
Availability to occasional business trips
Willingness to get experience with AI-based solutions and generative AI technologies on the Now Platform
Responsibilities

Working closely with customers to identify and translate their business and technical requirements to be implemented by delivery teams

Preparing and running workshops, trainings, presentations, consultations, analyses and implementation concepts, collecting feedback from customers

Defining solution architecture, using out-of-the-box components and plugins, as well as custom features, advising customers on best approach

Cooperation in terms of designing, configuring, developing and testing proposed solutions

Assessing and producing all relevant technical and customer-facing documentation

Close cooperation with the internal project team

Delivering technical consulting services to activate, configure, integrate and customize ServiceNow products, using configuration and if required, scripting

Coaching and mentoring other delivery team members, sharing ServiceNow best practices and knowledge

What we offer

Employment contract or B2B cooperation
Work with the prestigious and fastest growing cloud platform in the world
Gaining experience in selectServiceNow products
Development in the area of designing Service Management solutions using cloud computing and SaaS
Gaining experience in the design and implementation of IT processes, Enterprise Service Management solutions, project implementation in international teams
Guaranteed training budget andfull reimbursement of all required certificates
Relaxed workplace, non-corporate style, flexible work hours and a hybrid mode
Direct access toknowledge portals and knowledge events
Private medical care, sports card, integration events and other perks

Nice to have

ITIL certificate

Bachelor's degree in computer science or computing-related fields

Ability to create Web Services – REST, SOAP

Experience in design, implementation and management of databases

Experience in creating database-based applications

Experience with AI-based solutions

Experience with Generative AI technologies on the Now Platform


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