IT Service Desk Agent

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Schaeffler Pełny etat

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

Supports end users remotely with trouble shooting, using computer, IT devices, and software for an assigned area of competence Capture incidents, provide 1st level contact and convey resolutions to customer issues Walk customers through problem solving process, and track, route and redirect problems to correct resources Escalate unresolved queries to the next level of support, according to the IT incident management process Update tickets, produce activity reports, and ensure proper recording, documentation and closure

Your Qualifications

Written and spoken English (B2), German would be great Experience in 1st/2nd level support IT generalist with an understanding of IT processes and infrastructure Solution-oriented way of working Experience with ServiceNow (ticket/task processing) Power BI knowledge SQL Reporting Service knowledge Knowledge of common office tools Ideally: Experience with agile working methods Ideally: project experience

Our Offer

Opportunity to be a part of a global company & international team with a diverse variety of backgrounds, skills and views As part of IT you will have influence on the technology and solutions used by our business Care for people is one of our essentials. We care about you, so we do our best to build an environment in which you would like to stay for longer Grow with us Access to training platforms, internal & external trainings, supporting experts and the real-life challenges, where you will put all this theory in practice, allows you to build up your hard & soft skills Flexibility, which works best for you - fully remote or in a hybrid mode Modern office in the center of Wroclaw – great place to work & meet with the colleagues Package of benefits including medical care and mental comfort program Fast and transparent recruitment process - if you match our profile your future manager will contact you directly with the invitation for the interview

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

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