Junior Customer Service Specialist with German fully remote possible

3 tygodni temu

Kraków, małopolskie, Polska Limango Pełny etat

Position: Junior Customer Service Specialist with German (fully remote possible)

Location: hybrid work, office - Wroclaw, remote

Your role and main tasks

The goal of the Position: Professional handling and processing of inquiries from our German and Polish customers via email and telephone, ensuring adherence to quality standards.


Daily tasks of the position:

  • answering mainly telephone inquiries from our German customers, occasionally also from Polish customers,
  • direct cooperation with our payment and claims team to find the best solutions for customers, support for back-office tasks (return settlement), ensuring that both qualitative and quantitative standards of tasks performed are maintained.


You will need

Professional requirements for the candidate:

  • Very good German skills, both spoken and written - grammatically correct (min. B2 level) are a must
  • Experience in customer service is an asset (preferably in the e-commerce sector)


Personal requirements for the candidate:

  • Willingness and passion for working with customers
  • Customer inquiries are always dealt with extremely carefully and on an individual basis
  • Positive attitude towards the world and people
  • Independence in solving queries
  • Team-oriented approach
  • Openness to work fixed hours within the time window of 8:00 am - 8:00 pm and also to work on weekends


Benefits
  • Private healthcare
  • We provide access to the best specialists for you and your loved ones.
  • Language classes
  • English and German lessons in small groups, tailored to your skills.
  • Remote work and flexible working hours
  • Possibility of partial remote work, as well as adjusting working hours to your daily schedule.
  • Office in the center of Wrocław
  • Nearby cinema, fitness club and a large selection of lunch places.
  • Fruit Mondays
  • There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office.
  • Company events in the best company
  • After hours we often organize interesting outings or meetings in our office.


What you can count for:

  • Interesting and challenging work in the dynamic environment of the Internet industry - you will not get bored with us
  • The possibility of real shaping of the business - we value independence and delegate responsibility,
  • Gaining experience in an international team, operating in different European markets.


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