CRM Business Analyst

4 tygodni temu

Warszawa, mazowieckie, Polska RITS Professional Services Pełny etat

Join RITS Digital as a CRM Business Analyst and grow your career in Creatio


About us

RITS Digital is a trusted partner in digital transformation. We deliver modern CRM and process automation solutions for international clients. As an official Creatio partner, we develop projects on this fast-growing low-code platform. We are looking for CRM experts who want to grow in Creatio — if you have experience in Salesforce, Dynamics 365, ServiceNow or other leading systems, we’ll teach you everything you need to succeed in Creatio.


Responsibilities

  • Leading business workshops to gather and document requirements.

  • Analysing business processes and preparing AS-IS and TO-BE documentation.

  • Creating user stories, use cases and acceptance criteria.

  • Building the functional backlog and collaborating with the delivery team.

  • Supporting Solution Architect and consultants in solution design.

  • Participating in UAT testing and validation of functionalities.

  • Monitoring effectiveness of deployed solutions and proposing improvements.

  • Supporting presales with requirement analysis, proposals and presentations.

Requirements

  • 2–3 years’ experience as a Business Analyst in CRM/ERP projects.

  • Ability to translate business needs into detailed system specifications.

  • Knowledge of sales, marketing and customer service processes.

  • Nice to have: Salesforce, Dynamics 365, ServiceNow or other CRM experience.

  • Willingness to learn and certify in Creatio.

  • Strong communication and facilitation skills.

  • English B2/C1.

We offer

  • Creatio training and certification.

  • Projects with international clients (Europe, USA).

  • Career path towards Solution Architect or Product Owner.

  • Work culture based on trust and high standards.

  • Flexible cooperation models (B2B / Employment).

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