IT Service Desk

Salary: 500-900 PLN/day on B2BWork model: elastic hybrid from Warsaw possible after 2 months of training on-site Why choose this offer?You can expect a flexible work organizationThe international work environment will give you the opportunity to interact with the English language on a daily basisScandinavian organizational culture will provide you with work-life balance, you will gain time for additional training (financed by Jit)The Jit community will bring you a nice time during regular integration meetings ProjectYou will be involved in a financial project focused on strengthening and maintaining high-quality IT services for a large international banking organization.The project supports end users by improving operational efficiency, stability of IT environments, and service availability, ensuring smooth daily work across the bank. Responsibilities you'll haveProviding advanced IT support for end users in a complex corporate environmentHandling incidents, service requests, and problem management in line with ITIL processesCooperating with internal IT teams and external vendorsMonitoring service quality and contributing to SLA/KPI improvementsSupporting rollouts, changes, and deployments of IT solutionsActively identifying areas for process optimization and automation Expected competences and knowledgeProven experience in IT Support / IT Operations / Service Desk rolesGood understanding of ITIL processes and service managementAbility to work in an enterprise environment with high security standardsStrong communication skills and customer-oriented mindsetExperience working with incident, change, and problem management toolsVery good command of English (spoken and written) Technologies you'll work withWindows and macOS operating systemsIT Service Management tools (e.g. ServiceNow)Endpoint management and monitoring solutionsActive Directory / Azure ADCollaboration tools (Microsoft 365, Teams)Remote support and troubleshooting tools Client – why choose this particular client from the Jit portfolio?Jit Team has had an over-decade-long relationship with the leading financial group in the Nordic countries, and we are privileged to be our client's premier partner in Poland. At present, over 200 Jit personnel are engaged in the completion of more than 60 projects for this Norwegian major provider of financial services with a global presence and a strong focus on modern technology. Our customer's work atmosphere is epitomized by the Scandinavian culture, which is conducive to people who place emphasis on work-life balance and feedback culture. Furthermore, all projects are executed in international teams, giving constant exposure to the English language. About Jit TeamThe Human factor of IT - it's not just a slogan, it's a philosophy. The foundation of Jit Team is people, which is why we prioritise you. We employ over 700 experienced experts. We create highly specialised teams for clients from all over the world. We offer team members developmental projects, a wide range of benefits and a proprietary professional development programme.Behind our maxim are also charitable and educational activities. We support pupils and students by donating learning equipment. We offer internships to help launch careers in IT. We support water rescuers and hospitals by providing the necessary equipment. We are a Polish company and we share what we have achieved over 15 years of activity. By supporting indigenous initiatives, we ensure the circulation of good energy.