SalesForce Support Specialist

1 tydzień temu

Gdańsk, Polska Margo Pełny etat

SalesForce Technical Support - Effectiveness Analyst

Location : Remote, Poland

Working hours 15:00 to 24:00 CET

For one of our client, we are looking for a SalesForce Technical Support — Effectiveness Analyst. You will be a part of a young, innovative and high-profile team. We have a spontaneous and vibrant culture, and we truly believe in team spirit and collaboration.

You will partner with commercial teams to boost sales efficiency through sales process improvement, tools selection, implementation, reporting & training.

Secure adoption and maximize Sales Tech stack ROI by:

  • driving process improvements and best practices regionally, providing CRM Salesforce support to regional commercial organizations
  • Working closely with many other stakeholders in a highly international context to provide relevant reports and sales performance insights.

Detailed Responsibilities:

  • Offer L2 technical support primarily to AMER organization, but also to any other region where tickets are assigned to
  • Responsible for a suite of sales tools, conducting training, assisting managers and users with the objective to drive adoption and ROI
  • Monitor and improve essential commercial processes: measure process effectiveness, identify bottlenecks and inconsistencies, review and optimize processes, deploy new processes effectively thanks to strong communication and change management Skills.
  • Develop and maintain key reports and dashboards to capture and communicate key customer intelligence within the CRM system.
  • Work Collaboratively with your peers and IT Team to continuously improve the CRM system to optimize customer centricity. By fostering an organization of continuous process improvement for our sales teams and enhancing functionality for the sales users, and maximize reporting outputs.
  • Nurture long-term partnerships with key internal stakeholders to implement, track and report key metrics to drive performance while providing user support and gathering feedback.
  • Keep track of industry trends to identify new ways of improving our sales process efficiency.

Your background:

  • Significant experience in Technical Support, IT Support with increasing responsibilities
  • Knowledge of Analytics: Reporting, Dashboarding with an ability to structure and execute complex analyses and synthesize into clear insights
  • Previous experience administrating a CRM systemis a MUST, Salesforce knowledge is a high plus
  • Experience working in a fast-paced environment that requires strategic thinking, resourcefulness
  • Results-oriented decision making and commitment to excellence
  • Able to work independently and as a part of cross functional team
  • Above all, you're not afraid to go outside of your comfort zone, you're proactive, a fast learner, and have a great sense of team spirit
  • Excellent communication skills including business English proficiency.

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements, but you believe that you can still bring value to the role, we'd love to see your application​

Margo Offers:

  • 9,000 zł - 14,000 zł a month
  • Ability to work in an international consulting company on ambitious projects,
  • Permanent contract or B2B cooperation,
  • Benefits such as medical care and sports card,
  • Co-finantrainings, certification exams and post-graduate studies,
  • Internal training and the possibility of using our know-how,
  • Possibility to use our library free of charge,
  • Individual approach and development opportunities (career path planning, ability to change the project and position, possibility to get involved in outside-project activities with additional remuneration),
  • Possibility to influence the shape of the company, openness to your ideas and willingness to implement them,
  • Excellent working atmosphere, integration events.

  • Salesforce CPQ Implementation Specialist

    6 dni temu

    Gdańsk, Polska TechTorch Pełny etat

    Company OverviewTechTorch is a global leader in digital transformation, partnering with private equity firms and Fortune 500 companies to deliver cutting-edge Salesforce solutions powered by AI. Our team of experts excels in driving business efficiency and growth through innovative technology.Position OverviewWe are seeking an experienced Salesforce CPQ...

  • Salesforce CPQ Consultant

    7 dni temu

    Gdańsk, Polska TechTorch Pełny etat

    Company Overview:TechTorch is a leader in digital transformation, partnering with private equity firms and Fortune 500 companies to deliver cutting-edge Salesforce solutions powered by AI. Our global team of experts excels in driving business efficiency and growth through innovative technology.Position Overview:We are seeking an experienced Salesforce CPQ...

  • Senior Developer

    18 godzin temu

    Gdańsk, Pomerania, Polska Arla Foods Pełny etat

    Arla Foods is driving innovation in the dairy industry, and we need talented professionals like you to help us succeed. As a Senior Salesforce Developer, you will play a crucial role in shaping our digital ecosystem and delivering business-critical solutions.About the RoleYou will be responsible for designing and developing features and applications that...

  • Salesforce Solution Designer

    4 dni temu

    Gdańsk, Pomerania, Polska TN Poland Pełny etat

    TN Poland is looking for a skilled Salesforce Solution Designer to join our IT team. As a Senior Solution Architect, you will work with the IT products in Commercial ART and set the functional and technical direction for our solutions in Sales and Service Clouds.You will collaborate closely with project and support teams, ensuring that our solutions align...

  • Salesforce Marketing Cloud Consultant

    1 tydzień temu

    Gdańsk, Pomerania, Polska Jit Pełny etat

    Join to apply for the Salesforce Marketing Cloud Consultant role at Jit TeamSalary: 125 - 160 PLN net/h + VAT on B2BRemote: remote work or elastic hybrid from TricityWhy choose this offer?You can expect a flexible work organizationThe international work environment will give you the opportunity to interact with the English language on a daily basisThe Jit...

  • Lead Developer

    18 godzin temu

    Gdańsk, Pomerania, Polska Arla Foods Pełny etat

    Are you passionate about Salesforce and eager to make a meaningful impact? Join Arla Foods, a company that values innovation and excellence. As a Senior Salesforce Developer, you will have the opportunity to work on cutting-edge projects that drive business success.About UsArla Foods is a global leader in the dairy industry, with a strong commitment to...

  • Norwegian Card Dispute Specialist, FinTech

    1 tydzień temu

    Gdańsk, Pomerania, Polska Barclay Specialist Care Ltd Pełny etat

    Reference: TEPOPoland has become one of the most developed economies in the world, which has made it a desirable place to work abroad.It has a high percentage of people who speak English as a second language and because of the diversity there are many job opportunities for expats and multilingual people. The IT industry has found a spot in Poland's economy,...

  • Customer Support Specialist

    2 dni temu

    Gdańsk, Pomerania, Polska careersinpoland Pełny etat

    Main Page / Jobs / Junior Operations Specialist in Customer SupportWe're seeking a dedicated and customer-focused professional to join our team as a Junior Operations Specialist in Customer Support.As a key member of our support team, you will be responsible for providing exceptional support to our customers, handling their inquiries and resolving any issues...

  • Salesforce Development Leader for Digital Innovation

    7 dni temu

    aleja Grunwaldzka a, Gdańsk, Polska Arla Pełny etat

    We are seeking a seasoned Salesforce developer to join our IT Solutions Commercial ART Architecture department. As a Senior Salesforce Developer, you will be responsible for building features and applications that enhance our Lead to Cash processes at all its stages.About the RoleThis role reports to the IT Manager and requires collaboration with Architects,...

  • Technical Support Specialist

    2 dni temu

    Gdańsk, Pomerania, Polska Wipro Technologies Pełny etat

    We are seeking a skilled Technical Support Specialist to join our team at Wipro Technologies. The successful candidate will be responsible for providing top-notch customer support, troubleshooting issues, and maintaining accurate documentation of incidents.Job DescriptionThe ideal candidate will have 6-24 months of experience in a service desk or technical...

  • Application Support Specialist

    2 dni temu

    Gdańsk, Pomerania, Polska Astek Group Pełny etat

    Join to apply for the Application Support Specialist role at AstekTalent Acquisition Specialist | IT RecruitmentWe are a part of ASTEK Group, which has been gathering experience in the global consulting and engineering services market since 1988. ASTEK Group is a global player in engineering and technology consulting, present on 5 continents.What do we learn...

  • Technical Support Specialist

    2 godzin temu

    Gdańsk, Pomerania, Polska Wipro Technologies Pełny etat

    We are seeking a skilled Technical Support Specialist to provide technical assistance to multiple customers in a shared services environment.Job DescriptionThe ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to prioritize tasks effectively in a fast-paced environment.Provide first and second-level IT...

  • Technical Support Specialist

    18 godzin temu

    Gdańsk, Pomerania, Polska Atlassian Pełny etat

    About the RoleAs a Technical Support Specialist at Atlassian, you will be part of a global team that provides 24x7 support to help customers. You will own our largest and most important customer issues, performing triage, root cause analysis, debugging, and troubleshooting across one-to-many Atlassian products.You will lead and participate in customer-facing...

  • Technical Support Specialist

    2 dni temu

    Gdańsk, Pomerania, Polska Astek Group Pełny etat

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Astek Group. As a key member of our IT infrastructure, you will be responsible for delivering technical support for internal and third-party applications.You will cooperate daily with the Development team, Business team, third-party Vendor, Infrastructure team,...

  • Technical Support Specialist

    6 dni temu

    Gdańsk, Pomerania, Polska Wipro Technologies Pełny etat

    At Wipro Technologies, we are seeking a skilled Technical Support Specialist to provide technical support to multiple customers in a shared services environment. The role involves troubleshooting IT issues, managing service requests, and ensuring efficient resolution of incidents while maintaining a high level of customer satisfaction.The ideal candidate...

  • Multilingual Support Specialist

    2 dni temu

    Gdańsk, Pomerania, Polska PMSolutions Pełny etat

    **About PMSolutions**We are a leading provider of language solutions, dedicated to helping clients succeed in the global market.**Job Description**We are seeking an experienced Multilingual Support Specialist to join our team in Gdansk/Gdynia. The successful candidate will be responsible for providing top-notch support to our clients through various...

  • Dairy Industry Operations Specialist

    5 dni temu

    Gdańsk, Pomerania, Polska Arla Foods Pełny etat

    We are seeking a Dairy Industry Operations Specialist to join our team at Arla Foods. This individual will provide front-line and operational support to our farmer owners, playing a crucial role in the success of our organization.The responsibilities of this position include administrative tasks, relationship building, sustainability support, and knowledge...

  • Support Specialist with Danish Proficiency

    2 dni temu

    Gdańsk, Pomerania, Polska PMSolutions Pełny etat

    Company OverviewPMSolutions is a leading provider of exceptional customer support services, seeking a highly skilled and dedicated Support Specialist to join our team. As a key member of our international operations, you will play a crucial role in delivering top-notch support to clients requiring assistance in Danish.

  • Application Support Specialist

    6 dni temu

    Gdańsk, Pomerania, Polska Jit Pełny etat

    Job OverviewWe are looking for a skilled Application Support Specialist to join our team at Jit Team.This role involves supporting daily operations, responding to business requests, and managing incidents and problems in a dynamic Capital Market FO/BO environment.You will have opportunities to engage in proactive incident prevention and productivity...

  • English Customer Support Specialist

    15 godzin temu

    Gdańsk, Pomerania, Polska Swarovski Pełny etat

    Job OverviewSwarovski is looking for an experienced English Customer Support Specialist to join our dynamic team. As a key member of our customer support department, you will be responsible for resolving customer inquiries and complaints in a timely and professional manner.Primary Responsibilities:Provide expert-level customer support via various...