Technology Specialist II, Customer Experience

4 tygodni temu

Kraków, Lesser Poland Qualtrics Pełny etat
At Qualtrics, we are the force behind the Experience Management category, serving over 18K clients worldwide. Join our close-knit teams dedicated to bringing back humanity, connection, and empathy to businesses.

Position: Technology Specialist II, Customer Experience (Arabic speaker)

Why This Role Matters:
Our Implementation Team at Qualtrics is crucial for establishing strong client relationships from the onset, setting the tone for successful partnerships. We recommend solutions, advocate for customers, and drive operational improvements and enhancements.

Keys to Success:
When you excel in this role, you will:
  • Onboard clients seamlessly, implement and deliver projects, ensuring high renewal rates
  • Develop valuable solutions for customers, nurturing lasting relationships and solving problems creatively
  • Collaborate with Product and Sales teams to enhance features and pursue deals
  • Showcase strong prioritization, problem-solving, and communication skills
  • Provide clients with exceptional experiences and care deeply about their success

Opportunities for Growth:
Join a dynamic team that offers:
  • Hands-on experience with cutting-edge technologies
  • Access to the latest industry insights in Experience Management
  • Leadership opportunities on strategic projects and new features adoption
  • Continuous learning in technology, project management, and personal development

Key Responsibilities:
  • Become an expert on the Qualtrics Experience Management Platform and related solutions
  • Design and document requirements, scope projects, and solve technical challenges
  • Communicate solutions effectively to clients and lead implementation projects to success
  • Collaborate with internal teams and contribute to best practices and knowledge sharing
  • Stay updated on product knowledge and emerging technologies

Requirements:
  • 1-2 years of experience in SaaS/Technology/Consulting
  • Degree in Computer Science or equivalent experience
  • Experience in delivering technical solutions that drive business value
  • Fluency in English and Arabic
  • Strong communication, problem-solving, and client-facing skills

About the Team:
  • We work collaboratively, promote career growth, and drive innovation

Benefits:
  • Work-life balance with office events, team outings, and happy hours
  • Generous annual leave, medical and commuter assistance, wellness programs, and more
  • Hybrid work model for in-person collaboration and remote flexibility

Qualtrics is proud to be an equal opportunity employer, promoting diversity and inclusion. Join us in shaping exceptional experiences for all.

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