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Back Office Specialist with German

4 miesięcy temu

Warszawa, Mazovia, Polska worldline Pełny etat

[Warsaw - hybrid]

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We are team of eighteen people of many passions and origins.

Our strength is the team spirit and standing for each other at any situation, that we encounter on our business trip.This position is offering you a work with many diverse processes and systems ensuring the most interesting job within financial environment.

Day-to-Day Responsibilities​

  • Providing email support for customer service including financial queries, answering product questions and providing answers to basic technical questions
  • Independent processing of all kind of requests from our customers, partners and third parties, according to our SLA's and quality requirements
  • Updating systems to reflect contract changes, including activating new services and changes to the customer status
  • Set-up and maintenance of new and existing customers in our systems
  • Active support operational implementation of new products and services
  • Execute recurring tasks (e.g. Money Return, OTP-Queues and Statistics)
  • Active participation and cooperation in projects
  • Active assistance in all areas of the team
  • Resolution and follow-up on customer issues escalating to technical support teams as appropriate.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

  • Customer Care experience and a strong client focus
  • Very good verbal and written business communication skills in English and German
  • Fluency in Polish
  • Problem solving, analytical and troubleshooting skills
  • Advanced knowledge of Microsoft products and an affinity for handling applications
  • Excellent communication and interpersonal skills with strong willingness to evolve in a dynamic and growing business and international organization.

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

  • Private medical & life insurance
  • MyBenefit Platform
  • Holiday allowance
  • Public transportation allowance
  • Meal allowance
  • Semi-annual bonus
  • Glasses/lenses reimbursement

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.