Customer Service Representative

1 miesiąc temu


Gdańsk, Polska SIBELCO POLAND SP. Z O.O. Pełny etat

Customer Service Representative


Your responsibilities

  • Being a Customer Service Representative means becoming the single point of contact for your assigned set of customers, relating to any commercial, technical or operational issues they may encounter
  • Setting up & tracking orders, do billing & monitoring of price accuracy
  • Handling customer inquiries – dealing with offers, issuing samples and managing complaints (CRM)
  • Data Management – update master data, systems & shipment files
  • Being the key contact with transportation companies, organization of shipments, contact with custom agencies in the case of exports or imports
  • Cooperating with Supply Chain in the field of imports and exports within the Sibelco group, transported by sea, rail and land
  • Monitoring stock levels to ensure continuity of deliveries to customers

Our requirements

  • Be able to build good working relationships with internal and external stakeholders
  • Have knowledge of SAP
  • Have working experience in Salesforce CRM
  • Have good communication skills in English (written and spoken)
  • Be a team player and self-motivated
  • Have good time management and attention to detail
  • Have Excellent communication and customer service skills

What we offer

  • Private pension scheme - a form of group saving for retirement, the employer pays the entire contribution
  • Annual bonus
  • Holiday allowance
  • Co-financing for glasses
  • Private medical care
  • Equivalent for a Christmas package for children
  • Options like cinema tickets, co-financing for the Multisport card, lunch card

Aplikuj

 



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