ServiceNow HRSD System Administrator

4 tygodni temu

Warszawa, Polska Sonova Warsaw Service Center Sp. z o.o. Pełny etat

ServiceNow HRSD System Administrator


Your responsibilities

  • HRSD Configuration and Development: Customize and develop HRSD workflows, business rules, and interfaces to meet HR service delivery requirements while adhering to best practices.
  • System Administration: Perform day-to-day administration of the ServiceNow HRSD platform, including user management, configuration, and ongoing maintenance.
  • Integration and Collaboration: Work closely with IT ServiceNow developers to maintain alignment between HRSD and IT Service Management (ITSM) modules, ensuring consistency and compatibility across the platform.
  • Requirements Gathering and Solution Design: Collaborate with HR stakeholders to identify needs, gather requirements, and design solutions within the HRSD framework to improve HR service delivery.
  • Incident and Problem Resolution: Respond to and resolve issues, ensuring system stability and performance for all HR-related processes.
  • Documentation and Training: Develop and maintain comprehensive documentation for configurations, processes, and procedures; train HR team members as needed to promote system adoption.
  • Platform Governance: Ensure HRSD solutions comply with overall ServiceNow governance policies, security standards, and platform best practices.

Employer requirements

  • University Degree in Computer Science, Information Systems, Human Resources or a related field.
  • Minimum of 2 years of work experience with ServiceNow, ideally with a focus on HRSD or ITSM modules. Previous experience in an HR service delivery or employee experience environment is an asset.
  • ServiceNow Certified System Administrator (CSA) certification is very nice to have
  • Proficiency in ServiceNow administration and development, including experience with workflows, catalog items, business rules, User Interface policies, and update sets.
  • Strong communication and interpersonal skills to collaborate with HR and IT stakeholders and explain complex solutions clearly to non-technical audiences.
  • Ability to take initiative in process improvements, introducing efficiencies in development and configuration
  • Highly self-motivated and capable of working independently, with strong problem-solving skills and the initiative to take on new challenges.
  • Excellent command of spoken and written English

What employer offers

  • An open corporate culture, supportive atmosphere
  • Permanent employment and stable working conditions
  • High innovation pace and interesting med-tech products
  • Cafeteria benefit system covering private medical care etc.
  • Support in further training and development opportunities
  • Modern office with comfortable working environment
  • Onboarding program provided with close cooperation with your LM and the team
  • Support in further training and development opportunities

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