Customer Service Officer with German and English
4 tygodni temu
Dla jednego z naszych klientów, organizacji specjalizującej się w wytwarzaniu i dystrybucji energii, poszukujemy obecnie osób na stanowisko Customer Service Officer with German and English.
Posiadasz doświadczenie zdobyte na podobnym stanowisku? W bardzo dobrym stopniu posługujesz się językiem niemieckim? Jeśli tak, to ta oferta czeka właśnie na Twoja aplikację
oferujemy
- Stabilne zatrudnienie na podstawie umowy o pracę
- Hybrydowy system pracy
- Pakiet benefitów pozapłacowych (prywatna opieka medyczna, dofinansowanie do karty MultiSport oraz nauki języka angielskiego)
- Pracę w godzinach biurowych w komfortowym biurze w Śródmieściu
- Niezbędne narzędzia pracy
zadania
- Mailowa i telefoniczna obsługa Klientów firmy
- Rozpatrywanie zgłoszonych reklamacji oraz znajdowanie rozwiązań, przekierowywanie problemów do odpowiednich zespół wsparcia
- Aktualizacja danych oraz aktywności w bazie CRM
- Kontrola nad terminowym rozpatrywaniem odwołań Klientów
- Wprowadzanie odczytów liczników do systemu CRM
- Weryfikacja sald Klientów
- Dbałość o najwyższy poziom satysfakcji Klienta
- Współpraca z innymi działami firmy
oczekujemy
- Doświadczenia zdobytego na podobnym stanowisku
- Znajomości języka niemieckiego na poziomie min. B2 w mowie i piśmie
- Podstawowej znajomości języka angielskiego
- Dobrej znajomości pakietu MS Office
- Zdolności interpersonalnych oraz komunikacyjnych
- Komunikatywności
- Zorientowania na Klienta
Agencja zatrudnienia – nr wpisu 47
ta oferta pracy przeznaczona jest dla osób powyżej 18 roku życia
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