Customer Service Officer with German and English

4 tygodni temu


Warsaw, Polska Randstad Polska Pełny etat

Dla jednego z naszych klientów, organizacji specjalizującej się w wytwarzaniu i dystrybucji energii, poszukujemy obecnie osób na stanowisko Customer Service Officer with German and English. 

Posiadasz doświadczenie zdobyte na podobnym stanowisku? W bardzo dobrym stopniu posługujesz się językiem niemieckim? Jeśli tak, to ta oferta czeka właśnie na Twoja aplikację

oferujemy

  • Stabilne zatrudnienie na podstawie umowy o pracę
  • Hybrydowy system pracy
  • Pakiet benefitów pozapłacowych (prywatna opieka medyczna, dofinansowanie do karty MultiSport oraz nauki języka angielskiego)
  • Pracę w godzinach biurowych w komfortowym biurze w Śródmieściu
  • Niezbędne narzędzia pracy

zadania

  • Mailowa i telefoniczna obsługa Klientów firmy
  • Rozpatrywanie zgłoszonych reklamacji oraz znajdowanie rozwiązań, przekierowywanie problemów do odpowiednich zespół wsparcia
  • Aktualizacja danych oraz aktywności w bazie CRM
  • Kontrola nad terminowym rozpatrywaniem odwołań Klientów
  • Wprowadzanie odczytów liczników do systemu CRM
  • Weryfikacja sald Klientów
  • Dbałość o najwyższy poziom satysfakcji Klienta
  • Współpraca z innymi działami firmy

oczekujemy

  • Doświadczenia zdobytego na podobnym stanowisku
  • Znajomości języka niemieckiego na poziomie min. B2 w mowie i piśmie
  • Podstawowej znajomości języka angielskiego 
  • Dobrej znajomości pakietu MS Office
  • Zdolności interpersonalnych oraz komunikacyjnych
  • Komunikatywności
  • Zorientowania na Klienta

Agencja zatrudnienia – nr wpisu 47

ta oferta pracy przeznaczona jest dla osób powyżej 18 roku życia



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