![Relativity](https://media.trabajo.org/img/noimg.jpg)
Technical Support Application Analyst
4 tygodni temu
Overview
Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements?The Application Analyst provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills.On a daily basis, the Application Analyst creates, resolves, and maintains tickets, while working within their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Application Analyst maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Customer Support. The working hours are based on fixed shifts (including nights, weekends, and public holidays).
Your Role in Action: Technical Skills/Responsibilities
Use SQL applications and tools to run basic SQL queries Respond to client questions, problems, and work requests on a daily basis Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers Partner with senior level team members as needed to troubleshoot and resolve customer incidents Have or develop the experience to capably perform the Application Analyst position responsibilities
Policy and Procedure Skills
Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data Monitor assigned open tickets, contact customers, and update tickets on a timely basis Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Application Analyst staff Complete all daily tasks and projects Track time daily
Expectations of the Role
Provide excellent customer service using the communication methods designated by Relativity Is flexible to work rotational shifts (including nights, weekends, and public holidays), where shifts rotate or change according to a set schedule published in advance Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries Meet identified goals regarding customer service tech support metrics Commitment to and consistent demonstration of core company values
Your Skills
Customer support experience Client-focused and ability to understand expectations Direct experience supporting clients as a primary contact or lead using phone and email Experience troubleshooting complex issues SQL and Windows platform experience Travel 10% of the time
Compensation
Compensation Relativity is committed to competitive, fair and equitable compensation practices This position is eligible for total compensation which includes a competitive base salary, annual performance bonus target of 10%, and long-term incentives. The expected salary range for this role is between 82 000 and 122 000 PLN gross/year (Employment Contract). The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Apply Now
-
Technical Support Application Analyst
2 tygodni temu
Poznań, Greater Poland ISTITUTO MARANGONI Pełny etatAre you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements? The Application Analyst provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing...
-
Applications Support/Development Analyst
2 tygodni temu
Poznań, Greater Poland Experis ManpowerGroup Sp. z o.o. Pełny etatApplications Support/Development Analyst Numer ref.: 9824 Typ pracy: Kontrakt Opis Pracy The Applications Support/Development Analyst The Applications Support/Development Analyst is a developing professional role. The main task is supporting the portfolio of applications from application development and configuration perspective. Coordination of...
-
Application Support Specialist
2 tygodni temu
Poznań, Greater Poland Experis ManpowerGroup Sp. z o.o. Pełny etatWork with project, enhancements, and maintenance of the SAP BRIM application. Commit to backlog items refinement and program increment planning Act as a mature agile team according to SAFe, Agile, and Stable Teams methodologies and the SAP BRIM delivery rules. Inspire and develop our way of working. Responsibilities: Work with project, enhancements,...
-
Junior Application Analyst
3 tygodni temu
Poznań, Polska OLX Group Pełny etatJunior Application Analyst Poznań, PolandOLX Group – Finance /Full-time /RemoteAt OLX, we work together to build a more sustainable world through trade.We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the...
-
Technical Account Manager
2 tygodni temu
Poznań, Greater Poland Technical Concept GmbH Pełny etatOverview:SOFTSWISS continues to expand the team and is looking for a Technical Account Manager.We need a true, experienced and accomplished professional who shares our culture and values.About Product:SOFTSWISS Sportsbook Platform A sports betting platform that allows you to operate a sports betting business onlineLearn MoreKey responsibilities:Clients query...
-
intern - application support
2 tygodni temu
Poznań, Greater Poland STX Next sp. z o.o. Pełny etatSTX Next Job OpportunityWe are STX Next, a leading global IT consulting company specializing in customer-centric software services. Join our team of 500 dedicated professionals committed to assisting clients in creating exceptional products. By leveraging cutting-edge technology and fostering a culture of innovation, we are actively shaping the future of the...
-
Senior Technical Consultant @
2 tygodni temu
Poznań, Greater Poland SymphonyAI Pełny etatSymphonyAI NetReveal provides financial crime, risk management and fraud detection and prevention across banking, financial markets, and insurance. NetReveal is our flagship product with a customer base of global top tier financial institutions. Our solution is constantly gaining market share in the detection and prevention of financial crime and fraud. The...
-
Junior Application Analyst
2 tygodni temu
Poznań, Greater Poland zeroG - AI in Aviation Pełny etatAt OLX, we work together to build a more sustainable world through trade.We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the world every month, through its well-loved consumer brands including OLX, Otomoto,...
-
Senior Technical Consultant
2 tygodni temu
Poznań, Greater Poland SymphonyAI Pełny etatIntroduction:SymphonyAI NetReveal provides financial crime, risk management and fraud detection and prevention across banking, financial markets, and insurance. NetReveal is our flagship product with a customer base of global top tier financial institutions. Our solution is constantly gaining market share in the detection and prevention of financial crime...
-
Senior Technical Consultant
2 tygodni temu
Poznań, Greater Poland Symphony Industrial AI, Inc. Pełny etatIntroductionSymphonyAI NetReveal provides financial crime, risk management and fraud detection and prevention across banking, financial markets, and insurance. NetReveal is our flagship product with a customer base of global top tier financial institutions. Our solution is constantly gaining market share in the detection and prevention of financial crime and...
-
Senior Technical Consultant @ Symphonyai
2 tygodni temu
Poznań, Greater Poland SymphonyAI Pełny etatSymphony AI Net Reveal provides financial crime, risk management and fraud detection and prevention across banking, financial markets, and insurance.Net Reveal is our flagship product with a customer base of global top tier financial institutions.Our solution is constantly gaining market share in the detection and prevention of financial crime and fraud.The...
-
Service Analyst
2 tygodni temu
Poznań, Greater Poland Re-Aktor Pełny etatOpis pracy Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination...
-
Technical Support
2 tygodni temu
Poznań, Greater Poland Quod Financial Pełny etatQuod Financial is a provider of OMS/EMS trading technologies focusing on automation and innovation, offering software services like algorithmic trading, intelligent order routing, and internalization capabilities. The company has a robust architecture supporting the e-commerce market, empowering users with tools to make informed decisions utilizing AI/ML and...
-
RFID Field Technical Support Engineer II
1 miesiąc temu
Poznań, Polska Johnson Controls Pełny etatFor our Retail Division we are looking for a: RFID Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory,...
-
RFID Field Technical Support Engineer II
4 tygodni temu
Poznań, Polska Johnson Controls Pełny etatFor our Retail Division we are looking for a: RFID Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory,...
-
Senior Reporting Analyst
6 dni temu
Poznań, Greater Poland Carlsberg Pełny etatSENIOR REPORTING ANALYST, POZNAN Role overview The main responsibility of the Reporting Centre Team is to identify business needs and implement various reports to support all Carlsberg entities in Western Europe supporting their business decisions. The Reporting Centre Team is maintaining Front End reporting using the Power BI solution. Senior Reporting...
-
operations technical support i
5 dni temu
Poznań, Greater Poland Lumen Pełny etatAbout LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We're invested in providing the flexibility you need to thrive...
-
System Expert Technical Analyst
2 tygodni temu
Baraniaka, Poznań; Warszawa, Polska LHH Recruitment Solutions Pełny etatFor our client, one of the largest biotechnology companies in the world, we are seeking a candidate for the position of: System Expert / Technical Analyst - Enablon Solution.You will join the Product Development, Integration and Engineering chapter, which aims to build excellence and mastery in innovative software product development capabilities. We provide...
-
Data Analyst @ Symphonyai
2 tygodni temu
Poznań, Greater Poland SymphonyAI Pełny etatThe Symphony Sensa Data Analyst will lead the initial Sensa project delivery from a data qualification and preparation perspective.Undertake client data assessments and support the client's adherence to data conformity for sensa feature and model generation against the agreed functional and technical requirements.We are looking for a highly motivated Data...
-
operations technical support i
2 tygodni temu
Poznań, Greater Poland Lumen Pełny etatAbout LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn...