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Customer Service Specialist with German

3 miesięcy temu


Warsaw, Polska Worldline Pełny etat

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Day-to-Day Responsibilities​

Providing telephone and email support regarding financial queries, answering product questions and providing answers to basic technical questions  Independent processing of all kind of requests from our customers, partners and third parties Updating systems to reflect contract changes, including activating new services and changes to the customer status  Set-up and maintenance of new and existing customers in our systems  Active support and operational implementation of new products and services  Close cooperation with other departments in resolving complex customer queries

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

Very good verbal and written business communication skills in German and English. Fluency in Polish. Organizational and conceptual skills and a strong client focus. Problem solving, analytical and troubleshooting skills  Excellent communication and interpersonal skills with strong willingness to evolve in a dynamic and growing business and international organization Knowledge of Microsoft products Previous experience in providing customer support will be an advantage

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide. Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. Full-time job contract and stable working conditions (performance bonus, private medical healthcare and more) Competitive salary and a range of benefits for employees Best location in Warsaw – only 20 meters away from "Rondo Daszyńskiego" underground station