Service Excellence Business Trainer

3 tygodni temu


Warsaw, Polska VELUX Group Pełny etat

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.

Your responsibilities

Service Excellence Program Coordination and Delivery: Training program with focus on enhancing customer service skills and creating a culture of exceptional service. Delivery of the training for the Velux Business Services organization

Conduct engaging seminars, workshops, and individual training sessions

Collaborate with managers to identify training needs across various departments and teams

Mentor and support new hires during their onboarding process

Maintain attendance records and other relevant documentation

Support Lean Expert in conducting Lean trainings and workshops

Prepare educational content such as module summaries, videos, and other resources

Create effective training programs that align with business goals and enhance employee skills

Your qualifications

More than 1 year of experience in specific field (Business Optimisation, Service Excellence) as a trainer

Bachelor’s / Master’s Degree

Advanced MS Office experience

Very good knowledge of English (min. C1 level)

Self-driven, proactive and flexible

Great communication skills and a constructive mindset towards challenges

Feeling of ownership and responsibility for the tasks

Team player, with can do attitude

What we offer

Constructive cooperation based on trust and respect for the employee

Stable employment in the company operating for 34 years in Poland

Amazing team

Bonus system

Employee Pension Scheme financed entirely by the employer

Attractive well-being package (platform MyBenefit, life insurance, lunch card, gift cards)

Private medical care with telemedicine and rehabilitation

Employee Foundation support

Internal development program addressed to all employees (LEVEL Up)

Hybrid model of work

Flexible working hours

Additional 2 days of holiday for volunteering

Modern office full of light, fresh air and the highest quality office equipment. Parking spaces available to employees

Massages in the office

Referral program

Work contract for 6 months and later on undetermined one

Employee discount on VELUX product



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