![VELUX Group](https://media.trabajo.org/img/noimg.jpg)
Service Excellence Business Trainer
3 tygodni temu
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.
Your responsibilities
Service Excellence Program Coordination and Delivery: Training program with focus on enhancing customer service skills and creating a culture of exceptional service. Delivery of the training for the Velux Business Services organization
Conduct engaging seminars, workshops, and individual training sessions
Collaborate with managers to identify training needs across various departments and teams
Mentor and support new hires during their onboarding process
Maintain attendance records and other relevant documentation
Support Lean Expert in conducting Lean trainings and workshops
Prepare educational content such as module summaries, videos, and other resources
Create effective training programs that align with business goals and enhance employee skills
Your qualifications
More than 1 year of experience in specific field (Business Optimisation, Service Excellence) as a trainer
Bachelor’s / Master’s Degree
Advanced MS Office experience
Very good knowledge of English (min. C1 level)
Self-driven, proactive and flexible
Great communication skills and a constructive mindset towards challenges
Feeling of ownership and responsibility for the tasks
Team player, with can do attitude
What we offer
Constructive cooperation based on trust and respect for the employee
Stable employment in the company operating for 34 years in Poland
Amazing team
Bonus system
Employee Pension Scheme financed entirely by the employer
Attractive well-being package (platform MyBenefit, life insurance, lunch card, gift cards)
Private medical care with telemedicine and rehabilitation
Employee Foundation support
Internal development program addressed to all employees (LEVEL Up)
Hybrid model of work
Flexible working hours
Additional 2 days of holiday for volunteering
Modern office full of light, fresh air and the highest quality office equipment. Parking spaces available to employees
Massages in the office
Referral program
Work contract for 6 months and later on undetermined one
Employee discount on VELUX product
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