Sales Excellence Specialist
1 miesiąc temu
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
About the Department:
In the competitive landscape of Europe's automotive market, the Sales Training Department of BYD Europe is committed to excellence by crafting tailored, forward-thinking training initiatives. These initiatives seamlessly meld BYD's innovative spirit with Europe's diverse automotive culture. Our mission is to empower our NSCs, dealership partners, key accounts, and our dedicated internal teams with the vision of BYD Group and its brands, providing product and technology knowledge that aligns with our customer experience strategies. Through continuous collaboration, technological integration, and market adaptability, we strive to establish BYD Group with its excellent automotive brands in Europe, all while championing unparalleled customer experiences.
About the Role:
As a Sales Excellence Specialist , you will play a critical role in ensuring that our customer-facing teams are fully skilled and equipped to deliver consistently outstanding and meaningful customer experiences.
Our main goal: Empowering European sales teams at all levels with a focus on customer service and sales objectives. Embedded within the GTM (Go to Market) project team, deeply involved in all aspects of frontline sales, and promoting sales activities, sales empowerment, and other projects.
You will localize, optimize and deliver sales training materials and content that will ensure that our digital, retail and dealer-based sales teams have the necessary knowledge, skills, attitudes and behaviors they will need to deliver excellence at every stage of our customer journey for passenger cars: from initial lead enquiry through to vehicle delivery and customer loyalty retention.
You will be expected to develop and execute high-quality and impactful sales training for each of our New Energy Vehicle (NEV) model available in Europe. The training will be delivered in-person or virtually online, as a result, this position requires a comprehensive understanding of how to effectively develop teams and individuals to deliver an exceptional customer experience.
These particular requires close coordination with the sales, network development, and relevant teams in the NSC.
You will be a member of the European Sales Training Department and report directly to the European Sales Excellence Manager.
Responsibilities:
- Adapt the EU Sales Excellence Master Plan (SEMP) and Certification Program to meet the specific needs of the target market.
- Deliver impactful, effective, and efficient sales and product training sessions and content, balancing digital, virtual, and physical learning methods.
- Manage the database of market dealer staff in Learning Platforms and Tools in close collaboration with the Training Coordination Team.
- Contribute to the development of the SEMP, including BYD Group introduction, brand insights, product knowledge, onboarding, sales and delivery skills, customer experience, and training validation/certification.
- Work with internal and external stakeholders and subject matter experts to determine training needs and quickly identify, build, and implement training solutions based on SEMP.
- Track and record all training interventions conducted in the market and provide monthly training reports in time as required for centralized Europe-wide reporting.
- Search for, control, and advise on possible external agencies for collaboration in development, execution, or consultancy.
- Provide ad-hoc performance coaching for teams and individual team members as necessary. Track and record all training interventions conducted in market and provide monthly training reports in time as required to feed in to centralized Europe-wide reporting.
- Searching, control and advising of possible external agencies which may collaborate in the development / execution / consultancy.
- Provide ad-hoc performance coaching for team (members) or other Polish speaking training programs where necessary.
Key Objectives
- Implementation and adaptation of Sales Excellence Master Plan (SEMP)
- Validation and certification of local trainers
- Training Completion tracking
- Sales Staff certification management
- Customer Satisfaction Rates/NPS
Main requirements:
- Bachelor’s degree in automotive, marketing or equivalent experience.
- 4 years' experience in a customer-focused training/coaching team or organization.
- Customer-centric mindset connected with our mission and a more sustainable future.
- Excellent Polish and English language skills (knowledge of other European languages and/or Chinese would be a plus).
- Excellent coaching, training, communication, and interpersonal skills, with a proven track record of positive influence in teams.
- In-depth knowledge and passion about the history, brands, products, and technologies of the European automotive industry.
- Familiarity with digital tools such as the Microsoft Office suite, Adobe creative tools, and the ability to create/optimize digital/F2F content to support SEMP.
- Ability to work in a rapidly developing, dynamic environment and partner effectively with cross-border/cultural teams.
- Ability to travel up to 50% of the time, mainly in the retail network and with regular visits to BYD European HQ.
We offer:
- Job in a fast developing company which embodies sustainable and forward-thinking technology;
- Performance and experience based competitive remuneration
- Team building events and employee learning opportunities.
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.
-
Senior Sales Excellence Analyst
7 miesięcy temu
Warsaw, Polska Ingersoll Rand Pełny etatIngersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition,...
-
Junior Sales Specialist
4 miesięcy temu
Warsaw, Polska AsstrA Pełny etatJunior Sales Specialist w firmie AsstrA | softgarden View job here Junior Sales Specialist Pełny etat ...
-
Graduate Technical Sales Specialist
7 miesięcy temu
Warsaw, Polska Dell Sp. Z.o.o (Poland) (3825) Pełny etatGraduate Technical Sales Specialist When you join as a Graduate Technical Sales Specialist not only will you be embarking on a rewarding career at the heart of technology. You will also be gaining an exceptional all-round experience that will contribute to shaping the future of our business. The program is aimed at building the organization’s future...
-
Sales Specialist
2 miesięcy temu
Warsaw, Polska AsstrA Pełny etatSales Specialist (Hi-Tech Logistics Division) at AsstrA | softgarden View job here Sales Specialist (Hi-Tech Logistics Division) Full Time ...
-
Sales Operations Specialist
5 miesięcy temu
Warsaw, Polska Truphone Pełny etat1GLOBAL is a global speciality telecommunications company connecting people and devices instantly, anywhere with our unique connectivity solutions. Managing mobile devices and connectivity globally for the world’s largest investment banks, enterprises, big tech companies & IoT businesses. 1GLOBAL isn't just another mobile company - it's a powerhouse...
-
Sales Process Expert.
7 miesięcy temu
Warsaw, Polska ZF Group Pełny etatResponsibilities 1. Sales Organization Delivery: Resolve complex issues identified via regional escalations, ensuring timely and effective resolution. Proactively identify process gaps impacting sales teams and implement scalable solutions using technology and processes. Collaborate with internal teams as needed to resolve sales issues and...
-
Sales Ads Specialist with German
3 miesięcy temu
Warsaw, Polska Wibit Consulting & Services (WibitCS) Pełny etatIn collaboration we are working with a leading Outsourcing/BPO consultancy that assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a German speaking Sales Ads Specialist to join their team in Gdańsk.Location: Gdańsk, PolandWork Model: Fully...
-
Sales Planning Specialist
1 miesiąc temu
Warsaw, Polska Michael Page Pełny etatPlanning product demand across various categories, overseeing the ordering process, and ensuring timely execution to maintain supply chain continuityAnalyzing sales performance in terms of margins, product efficiency, and customer preferences to support strategic decision-makingIntroducing new products, prices, and price lists into the system while ensuring...
-
Sales Development Specialist On-Trade
7 miesięcy temu
Warsaw, Polska Brown-Forman Pełny etatQuote from Hiring Manager The Sales Development Specialist is the first person to contact with gastronomy outlets in order to build the value of our brands. Meaningful Work From Day One The role of Sales Development Specialist is created to provide excellent customer service and experience as well as build sales based on its customers. This person...
-
Junior Sales Specialist
1 miesiąc temu
Warsaw, Polska Snaphunt Pełny etatThe OfferHybrid work model: 3 times/week in modern offices in Krakow or Warwaw, and from home 2 days/weekPerformance bonuses and referral bonusesGood development opportunities within the company (Inside Sales Associate, Inside Sales Representative, Customer Success Representative, Inside Channel Developer)Private healthcareSport subscriptionThe JobAs a...
-
Technical Sales Specialist
7 miesięcy temu
Warsaw, Polska Microsoft Pełny etatOverview Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where...
-
Sales Operation Specialist
2 miesięcy temu
Warsaw, Polska Sungrow - EMEA Pełny etatYour missionHey there and welcome to your new Opportunity with us.Being a Sales Operation Specialist is an exciting task, since you are the superhero our company needs. You know what setup of our solutions will satisfy their needs, therefore, these here are your most important task:Support Sales Team on contract and sales order execution from contract...
-
Technical Sales Specialist
7 miesięcy temu
Warsaw, Polska Microsoft Pełny etatOverview Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where...
-
Procurement Excellence Specialist
7 miesięcy temu
Warsaw, Polska VELUX Group Pełny etatYour challengesYou will be joining our Procurement Excellence team, who is a small, skilled team of procurement practitioners driving the excellence and optimisation agenda in VELUX Global Procurement. We are committed to challenging the status quo and creating a positive impact for VELUX.You can expect to be exposed to a variety of assignments related to...
-
Senior Sales Specialist
7 miesięcy temu
Warsaw, Polska AWS EMEA SARL (Poland Branch) - G95 Pełny etatAre you a customer-obsessed builder with a passion for helping customers achieve their full potential?Do you have the business savvy, AI/ML and GenAI background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Do you want to join one of the...
-
Senior Sales Force Effectiveness Manager
7 miesięcy temu
Warsaw, Polska Exact Sciences Poland Sp. z o.o. Pełny etatPosition Overview The Sales Force Effectiveness Manager (SFEM) will be primarily responsible for driving Sales Force Effectiveness across the international business unit, inclusive of direct and indirect markets for current and future tests. The main function of this role will be to enhance and elevate our sales capabilities and the performance of the...
-
HR Specialist
7 miesięcy temu
Warsaw, Polska Novo Nordisk Pełny etatThe position The HR Specialist with French/German or Italian will play an important role in successfully developing the HR Regional Service Centre and report into the AskHR Lead. The HR Specialist work closely with key stakeholders in EMEA countries and take part in transferring HR processes and tasks from the EMEA countries which will be serviced by...
-
Retail Excellence Manager North CEE
2 miesięcy temu
Warsaw, Polska Perrigo Pełny etatAt Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the...
-
Sales Analyst
7 miesięcy temu
Warsaw, Polska Medtronic Pełny etatCareers that Change Lives Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and...
-
Polish Sales and Marketing Expert in Lisbon
4 tygodni temu
Warsaw, Polska Cross Border Talents Pełny etatAre you a fluent Polish speaker looking for an exciting opportunity in marketing and sales? We are hiring a Marketing and Sales Specialist to join our team! About Us: We are dedicated to delivering innovative marketing and sales solutions that produce exceptional results for our clients, driven by a talented team and a strong focus on excellence. Role...