Associate Application Support Consultant

1 tydzień temu

Wrocław, Polska Unit4 Pełny etat
Job Description

As an IT Support Consultant you are the first point of contact for our customers on IT and Business Application related questions for our solutions.

What you will do:

  • Process and solve cases incidents and service requests in a timely and qualitative way;
  • Investigate, process and document application problems passed to the Application Support team;
  • Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigations;
  • Handle customer escalations, taking ownership of complicated issues and keep customers updated of progress at all times.

Qualifications

  • Qualifications

  • Motivation to learn and explore
  • Fluent English and Dutch
  • Problem solving skills
  • Interest in new technologies
  • Customer Focus

  • Nice to have powers:

  • Knowledge of SQL is an advantage
  • Knowledge of Unit4 ERP / Unit4 Business World / Agresso


Additional Information

A chance to participate in the development of an international leading software firm. At Unit4, you have the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out

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