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HR Services Team Leader

4 miesięcy temu

Wrocław, Polska skills matter sp. z o. o. Pełny etat

We represent a team delivering HR & Payroll services to our customer for over 10 years. We are looking for skilled leaders to manage team and create experiences that keep the highest level of customer satisfaction. As an HR Services Team Leader, you will play a key role in managing people and building a strong team spirit, coordinating day-to-day operations, building strong relationships with customers, and analyzing and resolving service delivery concerns.

Your role

  • Coordinating daily work within the team and monitoring of KPI’s
  • Actively participating in HR activities together with the Team, ensuring accuracy and timeliness in processing
  • Control of the SOP (standard Operating procedure) update process
  • Provide support to the management in terms of escalation management, process improvement and reporting activities
  • Participating in projects/ activities pointed out by management
  • Coordinating of onboarding activities with regards to new hires
  • Monitoring the pre-trainings session for new joiners
  • Acting as SV back-up
  • Cooperating closely with SV on a daily basis regarding all the process related stuff

 

What we expect

  • 1+ year of relevant experience in an SSC or BPO environment in coordinating a team
  • Good knowledge of the HR processes and understanding of payroll concepts
  • Very good interpersonal skills and a team player mindset
  • Very good communication skills
  • Goal-oriented with a focus on meeting commitments and a "can-do" attitude
  • Strong analytical and problem-solving skills
  • Familiarity with SAP HR module
  • Very good command of German and English

Our offer

  • a job in a heavily invested area, cooperating with inspiring people from across the world. A place where you can learn, work with experts, share your knowledge, have occasions to enjoy many activities suitable for our Employees and their lifestyles.
  • Work in an international company, full-time job, and permanent job contract
  • Opportunity to be a part of a fast-growing, innovative, and high-performing team within a truly global and multicultural organization
  • Friendly atmosphere, independence, and flexible working hours in hybrid model (2/3)
  • Competitive compensation package adjusted to candidate’s experience and qualifications
  • Opportunity for personal and professional development and advancement within the company by taking part in interesting and challenging projects
  • A modern and friendly work environment with an open-door policy
  • Professional technical and soft skill training (internal University and certification program), opportunity to learn and evolve within a team of experienced colleagues
  • Private medical care, social benefits system, life insurance, Multisport card, Wellness Program, German language classes, relax corner (XBOX games and other), sport communities
  • Employee Assistance Program (providing help for employees in difficult life situations)