People Services Representative

5 miesięcy temu

Wrocław, Polska QAD Pełny etat
Job Description

QAD is looking for a person who will be the primary point of contact for employees and managers seeking HR support and guidance. In this role you will be responsible for delivering efficient and effective HR services, addressing inquiries, and providing assistance on a wide range of HR-related matters. You will ensure timely resolution of inquiries and strive to enhance the overall employee experience within our organization.

This role may be fully remote, based in Poland.

What You will do:

Frontline Support: Act as the initial point of contact for employees and managers seeking HR assistance via phone, email, or chat.

Inquiry Handling: Respond promptly and accurately to inquiries related to HR policies, procedures, benefits, payroll, employee data, and other relevant topics.

Issue Resolution: Resolve Tier 1 HR inquiries and requests efficiently, escalating complex issues to Tier 2 or appropriate HR specialists when necessary.

Data Management: Maintain accurate employee data records in the HR information system (HRIS) and other databases, ensuring data integrity and confidentiality.

Documentation: Prepare and process HR-related documentation, including employment verification letters, status changes, and other administrative tasks as needed.

Employee Self-Service Support: Assist employees with navigating self-service HR systems, troubleshooting technical issues, and providing guidance on accessing resources.

Compliance: Stay updated on HR policies, procedures, and legal requirements to ensure compliance with relevant regulations and company guidelines.

Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices within the HR Shared Services team.

Customer Service Excellence: Provide high-quality customer service by demonstrating empathy, professionalism, and a solution-oriented approach in all interactions.

Collaboration: Collaborate with other HR teams, including Talent Acquisition, Benefits, Compensation, and Employee Relations, to ensure seamless service delivery and support HR initiatives.

Qualifications

Bachelor's degree in Human Resources, Business Administration, or a related field preferred.

1+ years of professional HR experience in HR shared services, customer service, or administrative support role preferred.

Computer skills: Working knowledge of HRIS Systems (Workday preferred). Proficiency in Google Productivity Suite is highly desired.

Other knowledge: Solid understanding of HR policies, procedures, and best practices. Familiarity with HRIS and case management systems is advantageous.

Demonstrated ability to handle sensitive information with discretion and maintain confidentiality at all times.

Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.

Strong analytical and problem-solving skills, with the ability to effectively troubleshoot and resolve issues.

A customer-centric mindset with a commitment to delivering exceptional service and support to internal stakeholders.

Detail-oriented with strong organizational and time management skills, capable of managing multiple tasks and priorities effectively.

Ability to collaborate effectively within a team environment and contribute to a positive and inclusive workplace culture.

Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.

Languages: fluent English; any other additional language such as French or German will be of an additional advantage 

Additional Information

Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set

#LI-MP1

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