Customer Service Representative with French

7 dni temu


Wrocław, Polska 3M Pełny etat

Job Description:

Collaborate with Innovative 3Mers Around the World  

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.

The Impact You’ll Make in this Role  

As a Customer Service Representative With French you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by: 

Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs 

Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary. 

Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities. 

Preparing and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements 

Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims. 

Participating in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency.

Your Skills and Expertise  

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications: 

Bachelor’s degree or higher from an accredited institution

Equivalent professional experience (minimum 3 years) 

Strong skills of ERP and CRM systems. (SAP and SalesForce desirable)

French and English at minimum C1 level  (knowledge of any additional European languages will be an asset).

Additional qualifications that could help you succeed even further in this role include: 

Highly self-motivated.

Ability to work in culture of compliance.

Strong interpersonal and relationship building skills.

Strong Networking and team working ability.

Proactive approach to job responsibilities.

Flexibility to adapt quickly to changing priorities.

Analytical / problem solver.

Supporting Your Well-being  

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

Work Your Way

Private medical care

Life insurance

Retirement scheme

Multisport card

Opportunity to work globally as part of an international organization

Work in a respectful, inclusive and friendly environment with open door policy

Professional training and onboarding package

Supporting your professional development, possibility to gain certifications/co-founding studies

Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

Internal integration events

Holiday Bonus

Does this opportunity and our innovative 3M culture align with your career aspirations?

If so, we encourage you to apply and embark on a journey of creativity and growth with us.

We look forward to hearing from you

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page. 

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

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