French Customer Service Representative

4 tygodni temu


Wrocław, Województwo dolnośląskie, Polska THG Pełny etat
About THG

We're a global technology group that specializes in taking brands directly to consumers. Our portfolio includes leading brands and sites such as Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, from technology and content creation to e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach enables us to fully realize our vision and maintain our leadership in the rapidly evolving global industry.

Key Responsibilities:
  • Act as the primary point of contact across multiple customer service platforms.
  • Provide expert product advice and solutions while maintaining exceptional service quality.
  • Support customers with queries ranging from skincare and makeup advice to fashion, nutrition, fitness, and food and beverage.
  • Consistently meet achievable department targets, ensuring high-quality interactions every time.
What We're Looking For:
  • Strong written and verbal communication skills.
  • Fluent in French - written and verbally.
  • A positive attitude with a desire to learn and develop new skills.
  • A professional, approachable, and dedicated individual with a passion for delivering great customer service.
Benefits:
  • Staff discounts on THG brands.
  • Employee Saving Scheme.
  • Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan.
  • Private Pension Scheme.
  • 25 days annual leave.
  • Buy back your time scheme.
  • Birthday leave.
  • 2 days of volunteer leave.
  • Free parking.
  • Tech Scheme.
THG is committed to creating a diverse and inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.



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